"Very efficient, regular shuttle bus service to all airport terminals, for this alone it is worth staying at the Swiss Belhotel CGK airport.
Nice restaurant, good bar and outdoor cafe seating area. Friendly staff. The hotel room was spacious, the shower had good water pressure, choice of nozzles and temperatures.
BUT: The mattress was very, very soft so in the end I couldn't sleep in the bed, and I ended up sleeping on the floor.
ALSO: 3 days after checking out I received a scam email purporting to be from the hotel, asking for my personal details. Only Trip.com and the hotel knew I was staying there - how did the scammer know I stayed there and how did they get my email address? Management needs to check on their front office staff."
"This hotel is attached to a mall making it convenient to eat and do some shopping. It’s also close to the airport. They helped us arrange a shuttle and were very accommodating even packing us breakfast to go. The room has a very cool design worth checking out. The AC feels more like a swamp cooler however and never really felt 100%comfortable in the room for sleeping."