The toilet in our room would not flush, we made staff aware the next morning and was told to pack up our things, if it could not be fixed we would be moved. We made the staff aware before we went out for the day that there was milk we had purchased in the fridge. When we got back our stuff had been moved into another room, no milk. Was told anything left behind was binned despite us being moved and there was already people in our old room.(if toilet was fixed why were we moved?!) Shower in new room was bad, had to hold the shower head as the clip was too loose. Did not look like pictures at all. Location was good close to train station, staff were friendly.
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