Overall Townplace Suites is fine, the mattress on one side of the pull out was not sanitary, not the side you’d sleep on, but I saw it and so I pushed it right back in to the couch position.
When I arrived, they were doing parking lot maintenance during a high peak travel time and so is EXTREMELY inconvenient and not enough spaces for everyone staying and we’re so packed in that I just hope no one hits my car! Plus we have to have all our vehicles moved to the opposite side of the parking lot by 8 am
I can only imagine what this is gonna like like at 730am!! If I had known this, I would have looked elsewhere!
Lastly, the biggest issue was check in. I booked through ******* and when I arrived they said they could not honor my booking as they are over booked and I was on some call list, but she didn’t have my number! ******* didn’t share my number?? What! And how is this even possible?? If ******* is booking for the hotels, they best have the most accurate information! Imagine if I didn’t check in til dark! Or late!!! I’d be sleeping in my car!
At best, this hotel is nicer than sleeping in my car but it is off my list of places to stay at.
I will end this review with the staff has been super incredible and pleasant and even though I was super annoyed at the check in issues, Tricia was amazing and kept her cool and was funny in an appreciated by me way. She was wonderful and tried other hotels for me and as I was leaving a cancellation happened,So I got a different room
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