Hotel Palazzo Manfredi – Small Luxury Hotels of The World

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房間沒有暖氣，衞生間下水道翻味，不補飲用水，床上有蟲子咬（小麪照片裏是我手被咬的包，後背還有，我不太方便拍了），五星級酒店還不如快捷酒店。

非常不靠譜房間啥也看不到千萬別去

excellent location, costumer service, very clean. We didn’t stay at same hotel but at a suite from the hotel that is in a separate building like 3-4 blocks away. it was spacious and with microwaves and fridge and received same room service and golf car that transported us from the hotel. there are many restaurants around and its very kids friendly.

Beautiful room in a beautiful location. Staff was so friendly and helpful! Lots of little extras that made the stay feel so special.

We stayed in the seperate apartment building which is a 10 minute walk from hotel. Very roomy, felt a bit tired and had to use 4 seperate and sometimes tricky keys to get in and out! We felt very secluded and not part if hotel. Not one english tv chanels on arrival. Staff tried to sort this out but unsucessful. All the staff were excellent, friendly and helpful but I think we would have preferred to stay in the actual hotel which was fully booked. Cocktail bar and restaurant for breakfast had amazing views of the collesium but you have to book in advance and we were unable to get a table in the restaurant for evening meal as we found out its michelin starred and booked for months in advance.

The property is split between two locations you got to walk for more 3 blocks to get to the restaurant and bar for the view of Coliseum, no room service because the separation of property, staff very good and friendly

Many things in room didn’t work or needed attention; for the rating of this hotel I was very disappointed. Toilet seat was loose, no body wash in bathroom, safe was broken upon check in, and worst of all the Air conditioner didn’t work properly and Rome is very hot right now. I can understand one issue but not this many for what this costs.

Absolutely do not recommend. Awful experience. From the moment we entered it looks much more like a hostel than a 5 star hotel. It was packed with people in a very small space and there was luggage everywhere. I watched the disorganized staff more than once pick up the wrong luggage for the wrong guests... it was chaos. They took us up to our room and opened the door and it was a disaster area. So they took us back down to sit and wait for the room to be cleaned. We asked for reservations at the Michelin star restaurant which is what they told us to do immediately upon arrival and there were no reservations. They said they would let us know of any cancellations but never did. The next day I watched them find reservations for a table of 5 off the street.... When we finally got into our room it was just ugly. Not worth the money at all. No view. At all. And the kitchen for said Michelin star restaurant was right across the hall. I looked into it every time I went in or out of my room and it is not what a Michelin star restaurant kitchen should look like - at all. It was a disorganized mess. We did have breakfast in the restaurant and the view of the Colosseum is incredible but the breakfast was average at best. The staff is mismanaged and disorganized. They offer no real service and even asking them to get a taxi for us felt like we were asking for too much. There are much better options.