ผู้เข้าพัก
19 สิงหาคม 2021
The day I booked was the same day I went to the hotel. I live in Rome and just wanted to celebrate my one year and six months with my girlfriend. We booked for a 63 euro room with genius *********** discounts for a 27m2 for a deluxe junior suite. Now this suite was supposed to be spacious. I arrived at the property alone around 5pm, checked in, the guy was very nice and gave me the keys to room number 2 next to the check in desk, it was a beautiful room and very spacious and I called my girlfriend excited for her to come over quick. Then I got a knock on the door and the guy said he made a mistake and that it was not my room, I was confused but went with it, he brought me to the 4th floor and opened a door to a very tiny room. I asked how big the room was, 14m2 there was a big difference! I was shocked and asked why we couldn’t have that room, apparently there was a plumbing problem or something, they could’ve told us in advance. The guys English was quite good but I decided to switch to speaking Italian since we are both native Italian speakers. The tiny room seemed fine apart from its size compared to the other one which did have a foul smell. I went down after speaking with my girlfriend and asked to have a refund or see another room/what were the other options. We checked out another room but it was even smaller. I was disappointed so we tried to cancel the booking by calling *********** but they never replied. Seeing that I had a dinner reservation at Oro Bistro later that evening and it was 6 I was in a rush. I decided to keep the booking and was cancelled the 7 euro city tax and given 7 euros as a refund which was ok. I went back to my room, my girlfriend arrived and clearly she was also upset. We couldn’t open the balcony window fully due to safety reasons, the AC was complicated to configure and did not work, the water in the faucet kept coming and going, WE FOUND A GRAPE IN THE SINK THAT BOBBED UP FROM THE PIPE. It just kept getting worse. There were no shower caps, no unused soap bars just a soap dispenser that smelled bad, the mini fridge had no food or refreshments (I went to other hotels recently and they had fully stocked mini bars so COVID couldn’t be a reason). The toilet was behind the bathroom door, they should’ve swapped that with the bidet since foreign guests don’t even know what a bidet is and it would be better access for the toilet. The shower was decent but not enough water came out of the shower head. The bed was good but my girlfriend said it was too soft, I think it was too small, we are 1.65m each and could easily reach both ends of the bed. The WiFi was honestly the best part of the hotel, very fast and good. We were too scared to pay extra 8 euros for breakfast so we went to a snack bar instead nearby. The location is great, there is a guy around the corner with a mini market open 24/7 it seems. The rooms are well furnished, elegant design but damn this plumbing problem kind of ruined our trip. The place is litera
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