"This is the perfect place to stay before heading to the Perhentian Islands. The Kuala Besut Jetty is right in front of the hotel, and the Marriott ferry operates directly from here. The Assistant Manager, Nurfaruq Akamal Hanafiah, went above and beyond to resolve an issue we encountered. It was a minor hiccup caused by a slight miscommunication, but instead of brushing it off, he took the time to investigate thoroughly, explain the situation, and dedicate a significant amount of effort to finding a solution and compensation. Despite how busy the hotel must have been with so many guests, we felt as though we were receiving highly personalized service. My entire family praised his exceptional professionalism as a hotelier.
Every time we visit, we are reminded of how genuinely kind and professional the staff are at both the Fairfield and Marriott Perhentian hotels. Furthermore, the restaurant manager at Marriott Perhentian happened to spot my son and me at the dining venue and remembered us from our visit a year ago. We had a wonderfully warm and friendly chat.
It is truly thanks to the staff who welcome us like family every year that we keep deciding to return. We eagerly look forward to seeing everyone again next year!"
"The service was amazing! I was impressed with the clean and tidy rooms and very comfy bed! The resort offers awesome Discovery Dive and experiences and snorkelling treats. Excellent location with walking distance to Long Beach if you want more variety for F&B."