We stayed at this property for a number of stays over six months while making visits to the Mayo Clinic. The staff is to be highly commended for their incredible sense of service to the Clinic customer base. Many times we observed people in serious physical condition being treated with empathy and accommodation. The front desk and shuttle staff made it clear that they were there to assist with a wide variety of needs. Rooms are clean, safe, quiet and comfortable. Kitchen is well-appointed with whatever you need to prepare meals. Plenty of linens are provided for bathroom and pull-out sofa. Pool area is nice, hot tub worked every time we visited. The outdoor seating areas around the property are a bonus. Tons of shopping and restaurants are within a few minutes' walk, including Macy's, Barnes & Noble, Trader Joe's, Panera, burger joints, and sit-down dining. Shuttle takes guests between hotel and Mayo / St. Mary's, or to the grocery store, the mall, or restaurants, and I believe the schedule was 6 am to 9 pm. The final deal-maker here, is the availability of EV charging facilities in the underground parking garage. Every Hilton property should consider adding this resource.
Location Location Location The HGI is very convenient to Mayo Clinic via Skywalk and the Subway Proximity to The Galleria and a large variety of dining options at an array of price points is a definite plus. Front desk staff were polite and eager to help . Self parking is off property about 2 Minute drive /5 minute walk from hotel. A complimentary shuttle is available for Mayo Clinic ; Other locations will incur a fee. Valet parking on property is $21. The price of our stay was about $250 for two nights . Ask for the Mayo rate; I partially paid with Hilton Honor points. We did have a little trouble having special requests honored … daily cleaning/ fresh towels, extra blanket, coffee replenished. There seemed to a bit of communication breakdown between the front desk and housekeeping, We experienced a similar issue with the Chesterton HGI in Chesterton , IN Just a heads up … the front lobby is being remodeled and upgraded. Continental breakfast ($ 7.95) and full hot breakfast ( $14.95) are available during the remodeling process
The hotel staff was friendly and provided good service. The room was clean and comfortable. I love the modern style of the hotel and the rooms. I like that I could control the temp in the room and warm it up more for at night sleeping. I slept very well after a long day! Thank you Hotel Indigo!
Excellent staff at front desk. Zamzam answered my many questions patiently and even went out of her way for me when I needed something. Those cleaning rooms did more than I expected. We had a newly remodeled room that was clean and comfortable. The heating and air-conditioning problems we had experienced in previous stays have been solved in this room. This hotel is so close to Mayo Clinic that we always stay here. Take the elevator to the subway level and you are only a few steps away from the clinic.
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JJolene AAll of the employees are super friendly and very accommodating. I have stayed at Aspen Suites several times in last couple years and I see all the same faces . . which tells you something about the atmosphere and business. I love the wonderful breakfast and dinner Mon-Thurs evenings. Food is always delicious and how nice not to have wonder what going to get to eat, etc. HIGHLY recommend Aspen Suites!!
ผผู้เข้าพักFirst time staying there. Location was good for us. Easy route to visit family from the hotel. We did a 3 night stay. Didn’t deal with much service, but the desk attendants were very nice. Room was adequate and quiet.
This hotel is very close to Mayo and St. Mary’s hospital. It’s about a mile from Mayo, but has shuttle service all day. You can walk to St. Mary’s if you choose. There are lots of restaurants walkable. The hotel is very clean, good breakfast area. Their breakfast times are longer than most others. The rooms were very clean and large. Daily the cleaning crew will come and change towels and trash unless you tell them not to. They are very accommodating to flexibility of your stay due to Dr appts. We were able to leave 2 days ahead of schedule with no issues. There is laundry, but they do not have a change machine or a dispenser to purchase detergent.
Jjdenke2024Stay here often. Best place in town, overall. Price is good, the place is kept up and clean. Everything always works. Staff Is kind and interactive without being overbearing. Not a bad location. All in all great!
Staff was very friendly, and I think that was the cleanest hotel bathroom I’ve ever seen. The rest of the room, towels and sheets were also very clean. The common area is a little dingy, but I didn’t care about that. Awesome value and very convenient!
I chose to stay at this hotel based on a previous stay that I had. The previous stay was alright. Had an issue with dirty bedding, asked for more from the gentleman at the desk, and while he did give me new bedding he was very irritated that I came down to ask for new bedding. After that it was OK. This time I stayed again while here for appointments at Mayo Clinic. It happened to be the same gentleman working that was there when I stayed the first time. We went up to the room and when I moved the bar of soap to wash my hands I found a dead cockroach just sitting on the tray with shampoo and conditioner. I took a picture and brought it down. The gentleman did move us rooms, but proceeded to tell me a story about a guy that tried to check in with his luggage crawling with roaches. Gross! He assured me he would let staff in the morning know as they ”pride themselves on not having these issues, but when I talked with the lady working at the desk the next day she had no clue about it. She said she would let the manager know, not sure if that ever happened. The next room was OK, didn't have any have any dead bugs that we could see but there was hair on the walls in the bathroom. Whatever I'll deal with it. The shower squeals when you turn the water on (it did that in the room for my previous stay too). My sister that was staying with me woke up with spots on her arms and legs and they were itchy. She had no issues before staying at this property, which really seems like there is more of a bug problem in the building than what the gentleman was trying to say. I will definitely be staying somewhere else next time and I would not recommend this property to anyone!
Lady at the front was very nice when she checked us in, but I don't think we will stay there again. Bed and pillows were very stiff/hard. You could hear dogs bark and your neighbors music. We avoided going through the first floor (main floor) because of the overwhelming smell from the animals. Luckily we were on the second floor near the stairs to avoid the smell, going through the side door. The rooms were outdated. It could use some good renovation at the property.