Blue Roatan Resort

I recently stayed at this hotel with my friend to celebrate a milestone birthday where we intended to stay 5 nights. It was one of the worst experiences in my travels. When we first checked-in, there was significant back-and-forth, as another couple *just decided* they would not check out of the room assigned to my friend and I. After staying one night in a different room, we were rudely informed that we needed to move a second time to accommodate this other couple. Apparently, the couple changed their minds and wanted the room we were staying in. We refused to move rooms again, stating we would either stay in our room or leave with a full refund for the remaining nights. Shockingly, without any hesitation, the hotel chose to kick us out, clearly valuing the other customer far more than us. To add insult to injury, not only did they force us to leave, but the team lacked basic knowledge about how to conduct a refund despite working directly with an accountant. This level of disrespect, incompetence, and unprofessionalism is unacceptable. Do yourself a favor and avoid this hotel because you could be given the second class customer service treatment. We ended up spending just a little more money and stayed at a place that was significantly nicer, providing more value per dollar. Blue Roatan has no regard for customer service or loyalty. Stay anywhere else if you want to be treated with basic decency. PRO: The staff at the beachfront restaurant were nice and helpful CON: Unprofessional and incompetent front desk and admin staff Dollar value vs. quality of service disparity “free breakfast” requires a golf cart ride where tips are “encouraged” Ocean view room where you cannot see the ocean Broken safe was unusable Generally ill designed rooms: little closet space, nowhere to put things in the shower, strange room layout.

My wife and I had a very pleasant stay. The staff was really helpful and courteous. Massage session was great. The location of the hotel is great and close to everything. The beach club is really nice with the beach view and the pool. Regards..

I stay at Ibagari, next door to Blue Roatán’s Beach Club. They just opened their new Beach Club when we arrived. The music was so loud beginning around 3:00 pm….. and going to midnight that Ibagari’s walls were shaking….. this is a total buzz kill for this spectacular island vibe….. yes, BR rooms are located up the hill, but I cannot imagine that anyone wants to listen to ear bursting music like this…. I love music, but this was so overwhelmingly loud, we might as well be staying at West Shore with the cruise boat crowd…… incredibly disappointing…… we’ve been to Roatan 8 times….. but we will not come back if Blue Roatan doesn’t get a clue!!!

Gem of a resort. It is nestled on a hill between other fancy $$$ resorts. The location on the shoreline is between the bustling beaches of West End and West Bay, so beach time is quiet but there is easy water taxi access to more lively (and cheaper) dining/entertainment options. You also can walk along the water to West Bay if you don’t mind a tall shaky bridge. I did not know about the beach club when I booked so was even more excited. The walk down to the beach provides some exercise each day if you need it. If not, the tuck-tuck drivers are ready to take you at a moments notice. Staff very friendly. Agree with the comments about the lack of hot water on occasion. They have a generator (though took a bit to kick in) for when the power goes out on the island, which happens not infrequently. Agree with comments to bring cash in small demonizations -which applies no matter where you stay.

Beautiful place for relaxation, surrounding are amazing. Eco friendly excellent location for a getaway. The trees around this place makes a perfect oasis .

The service from the staff was excellent. -- especially in the restaurant. Carlos, our breakfast server each day provided exactly the kind of service you want from a property like this.

The hospitality at this hotel is completely incredible and unmatched. The red carpet treatment you receive here is beyond I’ve ever received anywhere else. I travel a lot too. The food was amazing, the service was on point. Servers Justin, Christopher, and Carlos never let my drink go empty. Thanks, the views of the water and secluded forrest like atmosphere is soothing and relaxing. I will definitely return. Location is amazing too so close to West Bay Beach and West End Beach. Transportation to the hotel is a huge benefit. Although the bed mattress was a bit hard and hot water was inconsistent I would stay here again without a doubt. I love Blue Roatan Resort!

Thie hotel is absolutely amazing. The room a extremely well equipped and very comfortable. The views of the carribean are stunning. The pool and hot tub are just amazing. The restaurant and staff are impeccable. Truly a 5 Star resort. Already planned a trip back

The team at Blue Roatan was amazing, the hospitality and Staff was always 100% aware of all of our plans, service was extraordinary. Hats off the whole team. For sure will try to stay at Blue Roatan next time I visit the island. Keep it up