Homewood Suites by Hilton Jackson - Ridgeland

I hate when you go in a hotel and the reception area is nice, but when you get off the elevator, it looks like crap. as soon as you turn the corner the **** smoke hits you in the face. The hotel is disgusting and not well kept. I will never stay there again.

First off, I just want to state that our stay started off so well but after a few days I’ve had to make quite a few complaints. For starters we’ve had not 1 but 2 adults sit here and open multiple containers of alcohol in front of a bunch of children at the pool! Second of all the people above us continue to stomp and do all this other stuff, it wakes up the smaller kids in our room at the crack of dawn which is NOT fun nor is it appreciated. Last but not least this seems to be a big spot for loud teenagers and grown adults who like to act like children. As l’m typing this out you can hear the millions of people screaming and yelling downstairs (we’re on the 2nd floor) my dad has already said something multiple times and they won’t do anything about it. The man who works night shifts is also kinda rude! Has an attitude when you ask him for literally anything! As far as female staff, they are so friendly and polite. About the room itself : it’s nice but for some reason the carpet is ALWAYS soaked somewheres and l’m pretty sure it’s infested with fleas. They only give you 1 full size towel. The bathroom is so small to the point the door literally hooks itself on the toilet. The tub looks like it hasn’t been cleaned in weeks, rust and nasty brown spots all over. Not to mention how small these beds are. Pretty sure they’re a twin XL. My dorm bed is comfier than this.

I nearly cancelled my reservation after reading the recent reviews but decided to keep for the 2 bedroom suite. What I Liked - room with updated furniture, plentiful breakfast, outdoor patio, friendly employees in morning What I Did Not Like - room smelled like fresh paint, tub in 2nd bathroom was visibly dirty and needed to be rinsed down before showering Overall, this stay met our needs.

The staff was impeccable. Customer service goes a long way with me. Everyone was so sweet and accommodating. The front desk was welcoming and the room attendants thoroughly prepared our rooms. It was such a friendly atmosphere. I would highly recommend this establishment.

I like to start with positives....evening check in girls were very friendly as was the gentleman in the wheelchair in the morning. Nice breakfast worker who was working so hard for the crowd. Now the negatives....GROSS!! is the word to describe the cleaning. Seemed they were very understaffed after a very full previous night and room was given a quick surface cleaning. Large WET spots on the rugs, dirty bathroom floor. VERY uncomfortable beds!! so much so we cancelled our second night because we couldn't sleep. One towel in room, no soap, no TV remote...all of which we had to make trips to the front desk to get. Two large busloads of teens checked in after us. No fault of the hotel how loud and noisy they were but why book them on the top floor so they can stomp around for hours and blast music? I fault the chaperones but could've been alleviated by putting them on lower levels. And yes all of this was reported to the night group. And I guess our biggest beef was not being heard by the manager. We were behind another man to discuss issues the next morning and were told no manager there. When we checked out, the manager ? asked about our stay and we told him not good and were getting ready to tell him why and we were cut off and checked out so we decided to post publicly. Very poor representation of a HILTON property!

Awful experience. The bedding is extremely rough, the pillows were put in half into a folded pillow case and the size of a throw pillow, once unfolded the pillow was too big for the case. The walls are paper thin so the party the neighbors are having mid week middle of the night has me up now for 2 hours and I’m on a business trip. The hotel breezeways stink, the elevator was jumpy and scary to be in. Stay elsewhere, there are much nicer hotels in ridgeland.

This hotel is filthy! The carpets in the rooms and the hallways are stained and disgusting. There was black mold on the wall behind the toilet in the bathroom. There were old mildewed pool towels which sat in a bin by the pool for our entire 3 day stay. Old hamburger buns sat on the ground by the grills for our entire stay, as well. The sink didn’t drain in one of our rooms, and the drain in the tub looked awful! This hotel is not up to Hilton’s standards! We’ve stayed a many Hilton hotels and never have seen one this incredibly filthy! The only kind thing I can say about this hotel is that the staff was friendly, especially the breakfast cooks. They were very nice. However, the condition of this hotel is terrible! My grandchildren both came home with cold symptoms after staying in the room with the black mold in the bathroom. Do yourself a favor and do NOT stay here!

No hot water in shower. Mentioned it twice to front desk, never resolved. Not enough towels in room. Room not completely clean, leftover water bottles under nightstand. Makes you wonder if the rest of the room was actually clean. Front desk always has a sign up saying “we’ll be back.” Quiet hours not respected by other guests. Loud music and talking well after midnight on multiple occasions.

This was the worst hotel. It was dirty, the outlets were hanging loose, there was wiring sticking out of the wall in the hallway, the coffee pot had old pods stuck in it, the bathroom door wouldn't latch and the staff was hateful.