"I booked 3d2n for family events, and the place was fully booked as it was school holiday and PH at the same time.
Service staff were really nice and friendly, we felt immediately welcomed upon checked-in. The deposit has to be paid in cash ONLY upon check-in, so make sure you have some cash ready in your wallet. They provide buggy service to the hotel room, however many were broken so there’s only one operating so waiting time is prolonged but manageable. My kids love riding the buggy so that is also an attraction by itself.
It’s cheaper to buy breakfast on Trip apps than at the receptionist. The location is very remote and food delivery apps will not deliver here. There’s also no lunch and dinner service available unless you book way ahead before coming. So for lunch and dinner time we have to go out, it has become very inconvenient as we planned to stay longer inside and enjoyed the facility than eating outside.
The overall facilities are nice, it is a very spacious place where we could conduct a lot of activities for the kids, from swimming to badminton to indoor games and not to mention hike in the morning - mind you the hiking is not-beginner-level.
However there are some challenges we faced during our stay. One of the rooms that we booked has water issue, at night the water just stopped flowing. And on the second night, there is an unfortunate power outage caused by faulty electrical equipment that resulted to about 6 hours of blackout in few rooms and also the clubhouse. It is understandable and commendable that they tried to fix the issue a quick as they can, and service staff on the ground handled the communication well by keeping us updated with the repair progress, and even accommodate us as best they could. However it is still very unpleasant experience to stay in the dark and also our program has to be cancelled due to this unfortunate event.
Overall the kids enjoyed their stay here. And the staff are also very helpful. With the price we pay it is worth the stay and hope this place can improve further, especially when handling full house booking during peak season."
"The Chateau Spa & Wellness in Bukit Tinggi delivers an exceptional experience. The service surpasses expectations with impeccable attention and personalized care from attentive staff. From arrival, a tranquil atmosphere embraces you. Overall, it earns a resounding mark of excellence for outstanding service and a serene ambiance. Thanks to Mark for his excellent service during my second visit."
"Chempaka 7 bathroom water pressure is high, water super hot. The only setback is the mirror fixed at a corner behind shower screen which is difficult to use.
There are no aircon the room. During our stay the weather is hot even in the evening. Inside the room is unconfort able even with ceiling fan switch on."
"Room cleaness always check under the bed. Toilet for public always check.
Honest staff even made mistake. Very human level. That we need in human world.
Food even presentation and portion following price, please the taste also following price.
Overall the best about this place, the atmosphere very memorable. The scenery, the song of forest and the night sky. Thanks."
Royale Bintang Janda Baik เป็นสถานที่ที่เหมาะสำหรับการพักผ่อนหลังจากท่องเที่ยวหรือทำงานมาทั้งวัน
คุณจะพบกับ ร้านอาหาร ณ ที่พักซึ่งมีร้านอาหารให้เลือกมากมาย คาเฟ่ ในโรงแรมเป็นสถานที่ที่เหมาะสำหรับการสังสรรค์
ที่พักนี้ยังเสนอ ที่เก็บสัมภาระ อีกด้วย
ผู้เข้าพักที่เดินทางมาโดยรถยนต์สามารถใช้ที่จอดรถของที่พักได้
"The hotel is a little out of the way to town and other eateries. There is literally no grab/uber service to bring you out if you’re looking to adventure outside of the hotel. The food at the restaurant needs to be improved. We ordered char kway teow but it was served half cold."