Would not recommend this hotel. The bed was uncomfortable. We tried to speak to someone on reception that we had not had the decent night's sleep as promised, but finding a member of staff was impossible. When we left there were others waiting in Reception to speak to someone about thir horrible experience, but they too failed to find anyone. As we had trains to catch, we had to leave before finding anyone to complain to. We arrived on the Friday night in time to use the adjoining restaurant which should have been serving food until 10pm. Whilst we were late to the restaurant, 9.30pm, we were informed that it had already closed at 9pm, when the signage clearly stated it should have been serving food until 10pm, and we were told the staff had already gone home. It had taken 6 hours to get to Rainham for a funeral the next day and we were hungry and tired, so only being able to get a bag of crisps and a bar of chocolate was not a suitable meal. There was no apology for the kitchen being shut. We stayed to have a drink, and were then quickly hassled to leave [despite the bar being open until 11pm], and told at 10.10pm it was last orders and were hustled out as quickly as possible. On the Saturday, the breakfast was at least being served and we had gotten up early because we were so hungry. Whilst the menu states it is all you can eat, you have to order everything already on your plate so you cannot go back and pick things from a counter, it is embarrassing to keep asking for little extras. Following the funeral we later went back to the hotel for a night cap. We arrived in the bar just before 10pm, this night was worse than the night before!! The staff served us eventually, after finishing speaking with their friends. Then they started tidying up and hoovering, creating lots of noise and making us feel very uncomfortable. Sure enough, the bar staff rang the bell for last orders, and said they were closing, it was only just after 10pm. They were kind enough to let us have a further drink, but then started chasing us to finish our drinks and go. What should have been a tranquil time of reflection after an emtional day was ruined by the TableTable staff effectively chasing us out of the bar. Premier Inn and TableTable should be ashamed of themselves.
45 รีวิว