It was my first time staying at Brookstreet . The hotel was very clean and staff were friendly. I did encounter a couple issues. I have a fear of elevators. Our room was on the 6th floor , so assumed that the stairs wouldn’t be an issue. At check in , I asked the lady about the stairs. She went and talked to someone and then gave me directions. I was told to take the escalator to the second floor and then pass the flex gym then proceed to the stairs . Escalator wasn’t working . The lady that was there tried to help me find some stairs . She went up a few different routes while I waited . Every route she took a door was locked . She went and got another gentlemen who then got security. It took them a while to figure it out . They did find me a way up eventually but it was such a hassle . I didn’t want to bug people everytime I left or returned to the hotel. I was told for security reasons they lock the doors which I understand . They said it’s easy to get down , just getting up was the issue . Well I tried and doors were still locked . I ended up having to take the elevator number of times . We even stayed in and got room service because I didn’t want to leave the hotel and take the elevator. I understand to some it seems silly to be scared of going in an elevator, but to me it’s something I try really hard to avoid. So that was disappointing and the fact no one seemed to be able to figure it out was concerning. What would happen if there was an emergency or a fire .
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