Onatti Beach Resort - Marsa Alam

We had booked 5 days at Onatti, and already after half a day, we tried to cancel the remaining days. There was nothing to be done, so we had to stay. At that point, we believed Onatti was the worst-run hotel we have stayed in during 40 years of traveling around the world. The door to our room was broken, and there were no bath towels upon arrival. There were only two small lamps with weak bulbs in the room, making reading impossible, and no internet (if you want internet in the room, it costs an extra €20). The beach is nice enough, with sunbeds and umbrellas included in the price - but you should know that it requires water shoes to enter the water. On the other hand, there is good snorkeling from the hotel's pier. The concept is All-Inclusive - the reality was Nothing Inclusive. At lunch, all the food was gone, even though there was half an hour left of the lunch period. At teatime, there was no tea, and the cake was drier than the sand under our feet. At dinner time, all the food was gone, even though we arrived only 15 minutes after the start - all that was left was lukewarm soup, rice, and raw vegetables without dressing. Need I add that the leftovers taste terrible? Like sticking your tongue out the window in Cairo's rush hour. By the way, you also constantly have to ask for plates, glasses, cups, etc. We asked for soda with our "meal" - the waiter didn't understand. So, we asked for cold water - and then he had the audacity to ask if we could say it in English. Cold water! English is our second language, for heaven's sake. And no, we never got water... we had to make a cup of tea ourselves just to have something to drink with the "meal." That many of the other guests were Russians, eating and drinking as if they were paid for it, should not be our problem. There should be food for everyone - including us, who don't push our way to the front of the line. Postscript: Already on day 2, things started to improve a bit - but only a bit. A little more food, slightly better service. This was because on that day, a new manager, Kamal, started, who was well aware of the hotel's problems. Therefore: Check newer reviews than this one to see if the standard has improved since November 2023.

An average standard hotel. Requires renovation. Practically only 1 bar. The drinks offer is modest and there are no snacks outside meal times (except pizza on the beach during 3 hours before the lunch). The food is unsophisticated and the same over and over again. The pier and water attractions are closed. The reef in the shallows is trampled. Due to the lack of an active pier, the reef is inaccessible. The staff tries hard but the hotel just doesn't have much to offer. There were maybe 20 guests during our stay. Go here if you are looking for peace and don't expect much.

Lovely hotel FANTASTIC! Staff definitely made the holiday for us couldn’t do enough for us the weather was good and the beach is amazing can’t wait to come back 😍 We recommend it to everyone who wants to have a relaxing time and nice time here!!

The staff made this holiday for us, they went above and beyond in every way to make our trip special. The beach was amazing and the water is so clear so and very good for snorkelling. Each of the trips we did were very enjoyable we did a snorkelling trip with our holiday rep and a quad bike trip with Lemo on the beach. Definitely an amazing place to visit. Thank you Onatti staff.

Very good site The DOC is the best The Sun and the beach The massage the attention to’ the turist confirm the ospitality Every Moment it is time to have attenctions and new emotions The only thing is more attenctions to the food … Needs some changes to Meet the different tast

The hotel is nice the People is kind it the animation team is perfect the most kind and nice the stuff is so nice the People is good the corola is nice Best beach in marsa alam and qosiir i will Come agian later to second hollyday .................

IT was very nice hotel every thing is nice the entertaiment team is so nice and active they do the Best the beach is so clear and the corals is so nice i like every thing the rooms are clear the food is so nice the drink the bar stuff is to friendly and kind

Very nice hotel, tasty food, lovely beach,staff are very friendly,clean rooms, the hotel is suitable for couplesuitable.

Nurkowania super, diving centre w hotelu profesjonalny. Sam hotel ładny, z dużym potencjałem. Jedzenie bardzo skromne, przeciętnej jakości. Bar w lobby bardzo mały, dużo lepszy przy plaży… Mógłby to być naprawdę świetny hotel, niestety nie jest, choć obsługa bardzo się stara i jest bardzo miła.