We had got the premium room, the ones on the top floor with the best views, and that is true the view of Rupnarayan River is truly stunning and during monsoon it is breath-taking. The rooms are clean, spacious, the furniture is of good quality, well decorated; the bathroom is clean, ample amenities are provided. The property is massive and very green, the air feels fresh and it feels like a detox after polluted air of our cities. They have a decent sized infinity edge pool and the water is clean and the pool is well maintained. Unfortunately, this is where the good things end. The parking feels like a public parking, they have more than a hundred rooms and not enough parking for that, there are a few security personnel who run around frantically trying to ***age all vehicles coming in. The reception is another tedious experience, during check-in which is at 1:00 pm, there is a huge Q like that of an airport check-in counter, we waited the best part of 30 minutes before we could check-in. When we went for lunch, there was a buffet spread available which for the day was 799 + GST and the spread was decent and the food quality was good. The restaurant feels more like a college canteen/ food court rather than the restaurant of a hotel where the room rent can go up to Rs. 8398 (List price of the Suite, inclusive of GST). The service is also like that of a food court, you have to keep looking for the service people, as there are so ***y guests, they are unable to keep up. And the restaurant ***agement did not seem to care. The afternoon is best spent walking around the massive property surrounded by trees, or there are cycles available for free which you can roam around within the property. If you are a pool person then you can enjoy the pool. We got a cup of tea and coffee in the evening and it was good. We placed our dinner order at 8:15 pm to be delivered by room service and asked them to deliver it to the room at 10:00 pm, as the hotel was near full, we did expect some delays but when the food did not arrive even at 10:15, we called the restaurant, and the food arrived at 10:35. The dinner was a disaster, except the tandoori roti and fish tikka which were really good, everything else felt like it was cooked in a hurry; not seasoned properly, the devil prawn felt like it was not fully cooked, the mixed fried rice was full of black pepper and near inedible. Next morning when we went for breakfast, the scenes were like that of a food court on Saturday evening, people grabbing tables, plates, spoons and forks; it felt like a charity event rather than a hotel. The buffet spread was good and most items which we Bengalis like to have for breakfast was available. But the restaurant felt very much like a fish market (except the smell). Next comes the check-out experience which is the final nail in the coffin for me to never visit this hotel again. Our room was on the 3rd floor on the far end of the hotel, and our car was parked in gate 2 so
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