ผู้เข้าพัก
10 พฤษภาคม 2024
Just came back very disappointed, I went my wife and 2 little girls (4 and 2 years old) they charged me 100$ for a table decoration that accidentally fell down on the same table and got broken without purpose by the little baby when she touch it, they were keeping us in stress for 3 days without telling us whether or not they will charge us for this, this happened at lobby not even in our room, I think they are taking advantage of this to over charge their customers and get extra income of this. The resort is not bad is a very interesting old village concept very organized, huge rooms well equipped with all home appliances, kitchen, with nice terrace, they have elevators, not all works but some do, we got an upgrade I appreciated that our room was like an apartment very spacious, however we could not use the bathup as it was licking and flooding under and never fixed, and the fridge never got cold. The resort is staring and needs lot of more entertainment, missing shows missing live music, more restaurants, more happy environment around There is not beachfront which is ok but at least the resort should include all meals drinks and snack service at the beach they have access to which is Playa Juanillo (Beautiful beach white sand clear and calm turquoise water) they charge 75$ per adult per day and 25$ per kid per day to have all inclusive at the beach. We were not able to enjoy at the beach more than 2 hours and back to hotel with the shuttle. The driver Sandy is a great man very helpful and friendly The staff in general is excellent, in the restaurant Antonil, la Chama and most are awesome people make you feel at home like a warm family. The food and drinks were great no complains, good whisky! Other than than that after having some relaxing days that issue at very last that they made us pay they over charge me for something was not that high I would never do that to my guest is very cheap attitude to change you for a broken glass or dish for example. They could have us as a future customers but I personally will never go back so sorry. I attached the photo of the broken thing my girl touched and fell on table by mistake and I was charged 100US$ for this cash :(
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