GHL Hotel Lago Titicaca

Hotel Lago Titicaca needs some serious renovations to claim they are a 5 star hotel. Service at the front desk was not too friendly and the restaurant seemed to follow behind which might require looking at the entire team. They have a property that is capable of being truly remarkable but ownership and management just don’t know how to make that happen. Very sad.

Nice lake view and good location away from downtown. There was loud music/ performance at night (before 11pm) tho

I do not like leaving negative comments. But this hotel does not qualify for the 5 stars shown on the hotel plaque nor is it the 4-star hotel as listed by our travel agency. It is a 3-star facility and not even at the top of this rank... The lounge and bar are nice and well-kept. The restaurant food is ok but not spectacular. The lake view is nice though not from every room. The rooms seem to have been waiting for major renovation for years and years... We arrived with the PeruRail train from Cusco - together with about 10 other couples, just like us most of them individual travelers. The front desk could not cope with this "rush" and room assignment took some time. Our "prime sunset room" was small and unpretentious, i.e. plain, old-fashioned style, worn furniture, a bathroom with a scratched door, a tub with a plastic curtain (reminding me of cheap US chain hotels in the 80ies) that did not prevent the flooding of floor and toilet seat when taking a shower. There was a stain on the linen. And we had a problem with the room temperature. The display on the wall showed 27°C and we tried in vain to switch the temperature to 18°C for the night. When contacting the reception desk we were told that the rooms had no A/C but heating only. Their advice was to open the big panorama window... "Don't worry. There is no insects at Puno." We opened it during our absence for dinner but had to close it for the night. And the temperature was still high... To be fair I would like to add that the staff was nice. But the hotel itself was a real disappoin**ent. I wonder how they got so many top evaluations in December 2023 from people who had never before evaluated any other hotel...

Lovely hotel. Great view. Perfect place to launch our visit to the floating villages. Amazing staff. Jorge is the perfect example of that. Every day at breakfast he served us. While he was professional, he was also very friendly. Got us everything we needed with a smile.

During our stay, Jorge took great care of us at the Los Uros Restaurant for breakfast! The coffee was always full and everything was done with a smile! It made our mornings perfect! The view is amazing and the food is delicious. Thanks Jorge!!!

The service at the hotel and restaurant is fantastic-especially Jorge in the restaurant. We ate all our meals over three days here, and he is always working! He makes sure you have everything you need or want and does it all with a smile. They are lucky to have people like him on the staff.

Beautiful Place on the lake The hotel is beautiful and always sanitized perfectly! The workers and reception are also always kind and will help you with anything you need. Food is great as well, but the menu is a bit limited. Even then though, the food always tasted amazing! Cleaning service was always on time, and there was a time they came too early, but I just told them to wait a little and they came back after I had left my room all the staff was polite and efficient.

5-star review for GHL Lago Titicaca In summary, my stay at GHL Lago Titicaca Hotel was simply perfect. From the location to the facilities, customer service, and food, everything was exceptional. I highly recommend this hotel to anyone looking for a unique and luxurious experience on Lake Titicaca. I give it a 5-star rating without hesitation!

Almost perfect! Our stay at Hotel GHL Lago Titicaca was nothing short of fantastic. The location is stunning, overlooking the majestic Lake Titicaca, and the hotel itself is beautifully designed with comfortable rooms and modern amenities. The staff were friendly and attentive, always ready to assist with any requests. The reason I'm giving a full 5 stars is because there not issues with room cleanliness that could be improved. However, overall, it was a wonderful experience and I would highly recommend this hotel to anyone visiting Puno."