7 Monkey Hills Resort by Spicy Mango

An Absolutely Wonderful Resort Nearly around 40 Kms from Pune and Pimpri Chinchwad Too. Located in the mountains with good access road in Girivan, this place has very beautiful view. Room was Very Spacious and Clean , super comfortable Bed and with Attach Private Pool as well, totally loved it. Food was ala cart, we enjoyed the Kofta Curry chicken Tangdi kebab a lot ! Breakfast buffet had Parathas, Idlis and Upma ***** with Juices and Tea coffees, Restaurant View is also very beautiful. Overall a Great Experience and a Must visit for a wonderful staycation.

I recently had a reservation at 7 Monkey Hills Resort for October 24th, 2023, and I feel compelled to share my experience, which unfortunately was far from satisfactory. A few days before my planned visit, I encountered a personal setback in the form of an accident. Understanding that circumstances can be unpredictable, I approached the resort not for a refund but to request a simple date change. To my surprise, I was informed that this was against their policy. In my subsequent interactions with Mr. Ashish from the reservation depar**ent, I politely requested a call from a ***ager to discuss the situation. Regrettably, my pleas were met with a rigid adherence to policy, and any attempt to seek understanding or flexibility was outright rejected. What disappointed me the most was the lack of empathy and sensitivity demonstrated by the staff at 7 Monkey Hills Resort. Despite my circumstances, they refused to arrange a call from senior ***agement, leaving me feeling not only unsupported but also undervalued as a guest. I am sharing this experience to caution others against choosing this establishment. The level of inflexibility, coupled with a complete lack of compassion, paints a grim picture of their customer service. I would strongly advise against booking with 7 Monkey Hills Resort, as their policies seem to prioritize strict adherence over basic customer understanding and support. It is my hope that this feedback prompts a reconsideration of customer service practices at 7 Monkey Hills Resort and serves as a warning for potential guests who expect a level of care and consideration that, unfortunately, I did not receive.