We have stayed at this property several times. I want to start out with a shout out to the following staff, who are the ones that make Buenaventura as great as it is. Kudos to Jorge, Eduardo, Edgar, Fausto, Carlos, Gustavo, Celso, Gloria, Francia. I’m missing many but know that this staff is consistently outstanding and the resort would not be the same without them. Make sure you tip them well, they deserve it.
A couple of things need improvement. 1), the loungers on the beach are in disrepair and need to be replaced. 2) I have been to this resort three times in the past year and one of the two elliptical machines in the gym has never worked. It has been brought to their attention numerous times, and still sits broken. Additionally, there’s no way for people to clean equipment after use, no spray or wet towels.3) it would be nice if the sky bar stayed open later than 10:30, as you only have one option after that and it’s very crowded and loud.
The location can’t be beat. They are always willing to help you in anyway they can. obviously, we really enjoy this resort or we would not continue to return several times a year.
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