The cleanliness of the floors was abysmal, with a clear lack of proper cleaning. The staff consistently failed to fulfill their promises, citing worker shortages as an excuse. Requests had to be repeated numerous times before any action was taken.
The shower area was particularly distressing for my family, as the numerous transparent windows and reflective surfaces created a disturbing feeling of being watched, raising concerns about potential hidden cameras. The placement of these windows allowed unsettling views directly into the main shower area.
Although the proximity to Xcaret is advantageous, the location is far from ideal for visiting Playa de Carmen.
I strongly advise against staying here and recommend seeking alternative accommodations.
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