Santa Fe Inn - Pueblo

My husband and I stayed at the Santa Fe Inn in Pueblo, CO last night. We chose it because it was the most reasonable place we could find close to o our medical facility. The clerk at the front desk was quite friendly and welcomed us. At first glance, the room appeared acceptable although it reeked of cigarette smoke. My husband called and asked for something to spray the room with. She told him it was a non smoking room, but said she'd provide us with a deodorizer... which I had to eventually go and get myself. The room had a stand alone refrigerated air unit, but it wasn't sufficient to cool the room. So we asked for a fan which we received about 40 minutes later. It helped a little, but even after taking cold showers, we were still too hot to sleep. The towels and wash cloths were a purplish/blue color which, once wet, stained everything they came into contact with. The laminate floor was dirty. There was dirt and hair behind the bathroom door and dog food on the bedroom floor. Although the website stated that there was a swimming pool, hairdryer, alarm clock, restaurant, vending machine for snacks and drinks, iron, gym and business center, and laundry facilities, there were none of those. The parking lot and grounds were ill kept, and in general the entire facility appears run down. On a positive note, the pillows were quite nice. Needless to say, we will not be returning, and we certainly won't recommend the Santa Fe Inn to anyone.

Inadequate heating in freezing conditions! Had to leave property and NO REFUND!!! Establishment should be closed down!

I’m sorry, but I don’t recommend this place to anyone- very dingy and bare, and not cozy feeling at all. Not real clean. No comforter on bed. Heater didn’t work so we asked about it and she gave us a portable one, didn’t work either.. The outer grounds was awful. Just not a good feeling at all- we almost pulled out and left for something better.

It was excellent value, I don't know what people want for reasonable amt, it was clean, they were exceedingly kind and I have zero complaints. Will come again if i need to

The room that we paid for was a King size bed, which we did not get, it was a Double Bed & the toilet would'nt flush & the tub was gross & wasn't cleaned. We've been staying @ Santa Fe Inn for years WILL NOT BE STAYING THERE AGAIN!

This property is in bad shape and may be under renovation , but this should be indicated in listings. There were flies in my room that I could not get rid of, the wifi didn't work and when I asked about it I was told that it never worked in that area. The lighting was dim. There was no entry to the lobby with all transactions handled through a thick plexiglass window, creating a hostile atmosphere. The one positive was the staff, which was upbeat and welcoming even when telling me there was nothing they could do to help.

The pictures shown for this property are nothing like what you drive up too. The office is closed up only talk through a window and the pool has been closed for 3 yrs now and there is no restaurant and the Wi-Fi router was hooked up right outside my room and still there was no connection in the room. There is rooms closed up with signs on the doors that there is absestas that can cause cancer and the lady next to us said she had bugs in her room. This place is also in homeless downtown area.I wish I could share the pictures I took. Also there is no other Hotels around there to move too. This place is false selling and needs to be taken off the sight and ******* obviously doesn’t check on their customers updated info so no one is held accountable lesson learned

Roach in bathtub, black mold on bath tiles. Caulking peeling, wallpaper peeling, iron oxide stains in tub, A/c didn’t cool room, stained carpet, worn furniture, tattered bedspread, sink wouldn’t turn off, “non-smoking” room smelled like smoke, cobwebs on door handles, asbestos exposed ceiling. Something in the mattress cut my knee TWICE.

Very old room with a lot of very worn in the stains on most surfaces. Said they had to modify breakfast due to Covid but all 3 staff I saw didn’t have any face masks on. I feel they use that to just justify giving you a paper bag with a granola bar and a piece of fruit in it when the expectation is there is a full breakfast.