Mamaison Hotel Riverside Prague

Very good hotel. Room and the common area very clean. Good area can walk to everywhere in the city. By the river have a nice view. Staffs are very lovely and helpful. Breakfast is amazing, quality foods. Additional choice of drinks is reasonable price.

ロケーションは非常に良いですが、トラムの駅からは少し歩かなければなりません。建物自体はリノベーションされたばかりなので綺麗ですが、サービスはスタッフによって大きな差があります。ステイ中のはハウスキーピングは最低限のみです。

The location is really good. 5 mins walk to Metro Adelne. Where food avenue, Tesco , dm, decathlon.. and many others. The breakfast is great as well.

너무 친절하고 좋은 시간이었습니다

Süper Lage!

The hotel located in a very quiet and central location. Julia (blonde receptionist lady, I might misspell her name) was so nice, helpfull, always there to help. She made our holiday. Housekeeping wasn't really good at all. They didn't leave the amenities for all of us. And cleaning wasn't very good as well. At the end we have been asked to pay for the drinks from the minibar which we haven't drunk. Julia removed them from the bill. We enjoyed our stay. The best thing is if there's a problem all staff were there to help for.

Nous sommes déçus de notre séjour au sein du Mamaison Riverside Prague et nous n'y retournerons pas, ni ne le recommanderons. Objectivement, l'hôtel est bien placé, de bon goût, propre et la chambre était spacieuse. Le personnel était agréable et souriant dans l'ensemble. Subjectivement, nous avions demandé un early check-in par téléphone qui avait été accepté pour 11h, une fois sur place celui-ci nous a été refusé et on nous a demandé de patienter jusque 13h. Nous sommes partis déjeuner et à notre retour, après 14h, nous avons encore dû attendre 30 minutes... Nous avons donc eu la chambre 3h30 après l'heure convenue. La chambre justement, numéro 210 (refusez-la), a une vue sur la cour et est coincée entre deux ascenseurs. Un pour les voyageurs qui parlent tout haut à toute heure en attendant légitimement que l'ascenseur arrive. L'autre pour le staff et ses chariots TRÈS bruyants qui vous réveillent le matin. Dès le premier soir le gel douche était terminé : il n'a pas été rechargé durant notre séjour, heureusement que nous avions notre savon. Nous ne pouvions pas changer de chambre car l'hôtel était complet. L'hôtesse d'accueil nous a gentiment offert notre late check-out mais malheureusement cela n'a pas amélioré la qualité de nos nuits. En somme, nous pensons qu'il s'agit d'un hôtel correct, mais pas pour l'ensemble des chambres, d'autant que compte tenu de la période des fêtes, nous avons payé le prix fort pour ces nuits.

Stayed at the hotel before Xmas from the 11th dec to 15th dec. This hotel is absolutely fantastic beautiful big room beautiful architecture and on the banks of the river, just on the opposite side of the river is the dancing house. Easy enough to walk to a lot of places and trams just round the corner so location is fantastic. Stayed at this hotel due to price as the hotel I normally stay at was quite expensive on the run up to Xmas and this was very responsibly priced at time of booking. After a few nights I was in a condry cos I visit Prague a lot and I was thinking wow I may have to stay here now because the rooms were lovely and roomy, bathroom with bath shower big toilet was lovely and the bed was comfy only issue with room was air con but I could have asked for help with it but I didn’t ask because I could open window slightly. My issue was after the 3rd night I had no house keeping so spoke to reception and they said I wouod get some the next day. Unfortunately came in after a day of drinking and by the 4th night still no housekeeping and the attitude I got of reception was what do you want me to do. When I checked out the attitude continued I wasn’t even given an apology was just told if you had an mini bar we sorted and goodbye, I asked to speak to a manager and was told again goodbye never felt like that in my life felt so belittled and just took for granted after I wanted to complain about not having house keeping for a 4 night stay. Lovely hotel but no custservice

We were warmly welcomed by multiple staff members after a long travel day. We were a little early but Katerina put us in a beautiful room right away. The room was stunning and well appointed. My daughter and I thought we were in a dream! Breakfast was prompt, fresh and delivered with a smile. Highly recommend staying here.