ผผู้เข้าพักMy husband, 2 sons and I stayed at the Inn at Northrup Station recently while in Portland visiting our daughter. The location worked out very well for us and everyone enjoyed the breakfast. The first night, our bathroom door squeaked when we got up in the middle of the night to use the facilities waking others in the room. I talked to the front desk in the morning and they came in and gave it some oil which worked perfectly to silence it during the night. Very much appreciated! The beds seemed smaller than normal queen sized beds but we had no way of verifying that. Luckily there was a pull out sofa in our room so one of our sons slept on that after the first night. The bed did seem smaller than our queen at home to my husband and me as well.
JJoAnna McDonnellLet me start with cudos for Elizabeth at the front desk. I'd say she did everything in her control to make my stay excellent. GREAT customer service there. The van driver, however, made me feel unimportant. What????? We have to turn the van back around to return to the hotel to pick up a pilot? Even though you were late in picking me up and nearly making me late for my own connection? GACK!
I'd say the company puts a lot of money into the lobby and the exterior. Sadly, once you step off the elevator, everything is a little shabby, torn and run-down. Perfect to lure in the traveler who won't be coming back.
ผผู้เข้าพักThe hotel facility is good overall but the service is not as good as we expected. The hotel room was prepaid but Hyatt did not update their system to show it was paid. They go back and forth and finally trip.com had to call and clarify with them.
NNatalieIt was a great time to relax after long day at work, didn't want to drive 20 miles back home. I stayed here and the staff were great, and when my TV didn't work they sent a nice lady to help you (only had to wait 10 minutes). Enough parking spaces to choose and still hear if car alarm goes off, for those who like knowing your jeep is safe! Thank you again! God bless