Beyond the nice old entrance and prime location is a two-star experience. I'm not a demanding guest, but there was a long list of issues during my stay, including:
ROOM RESERVATION: I booked a modern-looking room with a "view" and was taken to a dumpy, traditional-looking room with no view at all. The room had just one window: a narrow foot-tall horizontal one about 8 feet off the floor through which you could see nothing. When I informed reception of the mixup, they said there was nothing they could do and offered me free breakfast, which I had already been told was free to me.
PARKING: The hotel advertises "valet" parking, which you access by pulling up to a retractable barrier along a narrow one-lane road in the city center. When I arrived (not long after checkin time) the parking attendant was on a smoke break. I ended up causing a minor traffic jam for 5-10 minutes until someone else behind me (either a hotel employee or guest) got our of their car and badged me into the lot.
MAINTENANCE: The room's bathroom had a bucket under the sink that collected loud drips. The shower only got lukewarm, not hot. The kettle for coffee/tea was in the closet and had no obvious wall plug, so I used it in the bathroom. It seemed quite old (you had to hold down the boil switch or it wouldn't work). We couldn't figure out how to turn off the bedside lamps, so had to unplug them at night. And the sheets had a stain.
Find somewhere better!
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