WoodSpring Suites Des Moines Pleasant Hill

Terrible. No staff at desk, just a note to dial 0 at both check in and check out. Room had asbestos tile on floor, no blanket on bed, AC barely worked, bed was a metal foldable temp bed you get on Amazon with just a mattress and no box spring, two pillows that I’m pretty sure are concrete in pillow cases and a folding chair in the corner. Bed bug protector on mattress told me that the hotel has treated for them in the past. It was awful. I may as well brought an air mattress and slept in the bed of the pick up because I would have rested better.

Wife arrived at hotel, parking lot was sketchy, room walls were dirty and beds were horrible spring mattresses. I contacted front seat and complained and asked for another room… they were full up. I got a different hotel for my wife and son. Front desk attendant was a nice guy

The beds looked and felt fresh out of prison didn’t get much sleep, half the outlets didn’t work, shower curtain rod falling off the wall, security doors didn’t work properly, room was dirty. The staff was nice though.

Bathroom and fridge clean. Everything smelled old and heavy in smoke.

i was happy about everything except I would have liked a coffeemaker in the room

The room was very sp****. The window had the old fashioned metal blinds and no curtain. The chair was a conference room chair, not an easy chair. There was no USB port for phone charging. There was only an overhead light, no lamp. It also smelled strongly of stale tobacco, as did the hallway. It made me think of a halfway house.

Carol at the front desk was amazing from the time I picked up the phone in Dallas to inquire about the rooms. She answered all my questions. Check in was a breeze and the room was exactly as advertised, and clean! Carol rushed a new tv cord up within 15 minutes of my calling the front desk, what a champ! I have already recommended this place to two of my family members.

The front desk wasn't open when we got here on Sunday morning but the gentleman that came down to help was was amazing. We came down after 1:00 when the desk was open and she gave us outstanding service. I was very impressed.

The hotel does not look like the given photos. It has a very rundown old apartment vibe. Lots of cracks in the wall, the lights flickered. The beds are very small. The fire alarms went off at 6 A.M. Someone tried to come in and clean our room prior to us checking out, thank god the dead bolt was locked because he used his card to come right in. He tried to come in at 10:10 and woke us up for the day when checkout wasn’t until 11:00. It is definitely not worth the price. This hotel would be an okay $60-70/night hotel. Although, for $170/night I expected something not so sketchy.