This new hotel is in a great location, within walking distance to 5th Street, the beaches, and the local community. A+ for location! There is also a beautiful and expansive supermarket right under the hotel to get whatever culinary needs you require. We were upgraded to a balcony room as Bonvoy Titanium,.The price point of the Aloft was also a value, and it is a good bargain in using Marriott Bonvoy points. Javier that checked us in was lovely and gracious, and all staff were pleasant and professional. Aloft is an unusual hotel--one that wants to be a wanna-be hip W Hotel and also a Fairfield Inn for Gen Z'ers. It didn't do either very well, unfortunately. The staff wanted to do well, and perhaps there are still newly opened growing pains that will be worked out. Housekeeping was promised daily, but on 3 out of the 5 days we had to call Housekeeping after returning from the day;'s activities to service the room (which they did right away when called) but this was a big fail. The purified water dispenser in the nice gym was often empty. And generally the upkeep of the hotel is not or was not a priority. It's nice and new and ”hip looking” but metal surfaces and walls by the pool on the 4th floor are rusting already, and little bits of trash on the hallway carpeting remained for the 5 days which showed they didn't vacuum the common areas as often as should be. Room A/C and common area A./C were great! 4th floor pool has city and sea views in the distance and we could often see Cozumel and the cruise ships anchored there in the far distance on most days. I wanted the stay to be great, but it was good.
ผผู้เข้าพักI would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.
I took my extended family to Playa del Carmen for a fun week. I booked 4 separate 2 bedrooms / 2 bathrooms suites at Anah Suites but were given 3 suites at Anah Downtown and 1 suite at Anah La Playa across the street. They were overbooked and our concierge, Daniel Jimenez, tried to accommodate us by offering to move us to the La Quinta by Anah on 5th Avenue & 40th, but we realized that the current location was actually the best since it was close to everything. Daniel was really accommodating and the staffs were really nice! The suites were offered at a good price for the money, however, it is close to a busy street. I let the rest of my family stay at the suites at Anah Downtown and we stayed in the suite at La Playa across the street. Our room was clean but one of the toilet wasn't flushing in 1 bathroom and the shower barely worked in the other bathroom. This was annoying at first, but wasn't a big deal since we spent most of our time outdoors doing activities. Be warned that nearby streets are constantly busy (noise all day and all night) and for our trip, the other guests were coming home at 3:00AM in the morning and making a lot of noise. Playa del Carmen is very close to Xcaret, Xplor, Xel-ha, Tulum and a lot of cenotes that were really fun to swim in. We will definitely do this again soon.
ผผู้เข้าพักVery good service, I liked the a**osphere, I liked the facilities and they treated me well, I liked all that The estire Lucas was excelente and very attentative. The rooms were very clean and were always fast and professional. I had a great time at the hotel and my family was also happy.
Do NOT waste your money on this place. It is located right across from the extreamely noicy bare ‘Senor Frog’. It was impossible to get any sleep here because of the extreme noice. And this is NOT mentioned anywhere on ********** or their website. Also the place is worn down and dirty. I changed my room 3 times in one night. All 3 rooms had dirty/stained bedlinen/towels - very disgusting. It was dirty and does absolutely not categorize as a 3/4 star hotel in any way, shape or form. One of the rooms i changed to smelled so bad of either mold or pee..or a combination of both… We had booked 1 week in this place through ********** and unfortunately the hotel was not willing to refund our stay although they promise a totally different experience on **********. We checked out after one night and tried to get a refund wich the hotel refused. So we basically wasted our money. The standard of this hotel is VERY low and you dont want to waste your money here. Breakfast is included - but dont get fooled by this either. The breakfast is the most basic you can imagine and you have to go to another location for this. If you want a good vacation in Playa Del Carmen do NOT go to this hotel.