StayOvr at LegacyWest

This business incorrectly charged my credit card when I booked, even though the website said they would not charge the card until I checked in. In addition, the website said there was free cancellations. I had to cancel my trip and they have refused to refund my money. When I call, they hang up on me.

Great location and property. This is not your typical hotel. It is corporate housing situated in an very nice apartment complex. Full kitchen and laundry. Location to amenities is great. I will stay at this property every time I have to come to Plano on business.

Very good stay and the unit was clean. The only down side is the parking and it is a long walk.

Perfectly acceptable, no complaints that would make me not stay again. That said, the unit could do with some general sprucing up, fresh paint in some areas and cleaning the carpet and/or removal. Definite signs of wear and tear that made an otherwise lovely unit, feel dingy. Bedroom overlooks the pool, which is lit all night - black-out curtains would be an added bonus to that room. Location is fantastic, highly walkable area, lots of food and shopping. Communication and check-in and out was simple! Thanks for a great stay!

Perfect location and walking distances to Legacy Hall and all of the popular shopping areas around. Very nice room! Easy access to get in and even easier since we didn't have to check in with a person. Would definitely recommend and plan on staying again!!

Great Location, Great Facility, Great Layout. I wish there were more than 1 keys to the door, but it was great for 2 guys on a business trip. We each had separate bedrooms and bathrooms with a common living area.

Great location, Clean, Comfortable. Communication is horrible. Had to text photo ID and Selfie to a cell number which is INSECURE mode of transmission of PII. Text sent while driving and continued until I responded with instructions on how to get to the property, and where the key was located. Very difficult to find parking garage as instructions now clear. Upon leaving (no instructions recv'd by this time) I left the key on the counter and went to parking garage - unbeknownst to me the elevator was locked (had to have key to open), but was in the room. Called cell number and person unfriendly said i had to go back to building enter wiht digital pad, find another elevator (there was not one!) luckily a resident let me in elevator so i could get to my car. Lastly, recv'd text that i had to send photo of key, so had to leave garage, find parking on the street, go back in photo the key and text to them. LASTLY when booked it is listed as RESERVE NOW - PAY AT CHECK-in, which is NOT correct. I was charged the day my reservation was made. Lady on cell phone contact said that was ********** doing, but finally admitted that is their practice and is normal. Just be aware when staying here - its not an easy checkout process and communication is HORRIBLE.

A very nice place to stay in Plano especially with family. I highly recommend it

This location is so incredibly convenient for being in the area of Legacy west. The management team was great.