Robert's Grove Península Resort

We stayed 3 nights at Robert's Grove Peninsula Resort after our catamaran trip, and it was a fantastic experience. This hotel is a paradise on earth with a pristine beach, spacious rooms, and exceptional service. We will be returning this winter to spend 10 days in this paradise.

Authentic hotel to stay at. Beautiful. Note, there is a lot of sea**** so you can’t go in the water. Well you can a little on the left hand side. There are a lot of waves. I saw a couple go to the pier and jumped in for their daily swim. Also, the price for diner or anything you purchase at hotel from spa to food or anything else, it’s US Dollars. The other nearby hotels had Belize prices. I ordered ice cream from Roberts Grove and it was $8 US dollars. Hotel nearby charged. Belize dollars which came out to be $4 in US Dollars. I did not come to Belize to be charged US prices.

My friend and I spent two nights here on a girl's trip and we paid in advance. Before our arrival, they were very on the ball with coordinating our airport arrival and they were on time to meet us when we flew in from a neighboring island. From there, it was downhill. Our room was not ready despite the fact that the hotel was practically empty. For a two-night stay, this cut into our vacation time since we had hoped to settle in and explore the island. Instead, they kept saying it was "almost" ready and they kept "checking" on it. We ended up eating lunch there because it took so long and had to change our plans for that day's activities. The room was finally ready and nobody offered to help carry our baggage up the stairs to the second floor. At a four-star resort, this is surprising. Our room looked nothing like the website and it was very dated and dark. There was no hot water and they told me someone would come but it was never fixed. We had planned to spend our last day there at the spa and pool but canceled the appoin**ents as it was so unwelcoming, Luckily, we spent the day at a neighboring resort instead and had a great day. They even picked us up and dropped us off. The front desk staff was not friendly. I asked for an umbrella one morning just to go to my room and the girl said she forgot hers that day so there was no umbrella. Again, at a 4-star hotel, this is surprising, especially since the room had an umbrella holder by the door. The complimentary breakfast was fine but you get what they are serving so hope you like it. There was no milk one day. We barely saw any other guests there but I would think milk should always be on hand. There were no cushions on the pool chairs but they brought hard foam mats to use. The water sports boats, etc. were just piled up from the beach. Nobody offered to show us how to use anything and it did not feel safe since the beach was unsupervised. The room was so musty my passport was curled up when we left. We never got hot water and the AC barely worked. Definitely a very bad experience for the price - $260 per night. I think this place was once very nice because it came highly recommended to me but clearly, that person visited it a long time ago. There are so many other nicer options for the same price. On the day we checked out, there was a very friendly woman working at the front desk. She was surprised that we had no hot water the whole time and offered a 20 percent discount but that was over a week ago and nothing yet. Even still, 20% for no hot water and unfriendly staff is still not worth the price.

The staff! Special Ms Ivett, Nikki, Elder..

I have been here many times in the past and always bring friends and recommend it. However, the security guard today was on a power trip. I realized I came in the exit, but there weren't any other vehicles coming so I went ahead and parked on a slant just like the SUV next to me. He proceeded to walk all the way across the parking lot to chastise me for coming in the exit. As I was unloading my walker, he came back and said I needed to park the golf cart straight. This was really ignorant on his part, because then I would have taken up 2 parking spaces. I told him I would forgo having lunch there because of his behavior. This didn't seem to bother him. Business is still so slow here that a snotty security guard should not be turning away paying

Great ocean location, water was warm and service was great!

Nice place. Clean and neat. Rooms and bath are big. Nice patio or deck. Beds comfy and good pillows. Staff is awesome. Food and drinks very good and reasonable priced. Just a little older place. Ac was ok. Great place to stay for a nite or two.

The property in a whole was okay but it was a little ways away from everything and I didn’t like the fact that when I did make my appt on ******* they didn’t really explain on the website it was us or bz so I feel that should be something explain more. When I did talk to resort I feel like they should be more helpful by not lying to us about giving us a percentage off and not do anything about it when you get to the resort. When on the phone with the supervisor Kimberly I think that’s her name but I can’t remember. I just figured I was spending a lot of money including another room she could have at least been nice enough to give me some more percentage off like she said she would. She told Me on the phone that she would have on my room That I had purchase and when I went to the room She literally had different explanation to me. When it comes to customer service there should always be great customer service with a great attitude not with things like mam I am helping you and you are not understanding what I am trying to say, you never talk to a customer like that. The other resort staff was very nice especially the young lady that checked me in. She was very sweet and tried helping me in anyway she could. The staff from the bar that night was very respectful.

My husband and I stayed here for several nights. Our room was lovely and convenient to all. The staff was very attentive and very friendly. The beach was in front of our room.The restaurant was good. The Mexican restaurant across the street was excellent as was the staff there,