โรงแรมใกล้ Igreja Adventista do Sétimo Dia São Francisco/piracicabaในปิราซิคาบา

Um hotel de ótimo atendimento, boa infraestrutura, ótima limpeza, situado em uma região super agradável. Senão fosse o colchão muito duro, seria perfeito. Suas inúmeras qualidades fazem com seja uma das melhores recomendações de hospedagem de Piracicaba,

Hotel bem localizado, funcionários educados e prestativos, quarto limpo, café da manhã excelente com muitas opções, de frente com a piscina e uma fonte linda que melhora muito a experiência do café. Recomendaria muito e voltaria com certeza!

Muito bom hotel, principalmente porque aceita pet de pequeno porte 😊 Funcionários muito simpáticos, limpeza ótima, roupa de cama e banho limpas, Wi-Fi funciona bem. Estacionamento estreito na entrada, mas nada que atrapalhe. Café da manhã razoável. Único ponto negativo seria para o ar condicionado, muito velho e barulhento.

Arrived at the property early at 10am from international flight and was not able to check-in but realized other people were checking in before us and not having to wait. finally at 3pm i approached the desk and inquired if the room was ready. Just so happens a room was ready exactly at 3pm so completed the check in process, got keys and went up to the smallest nastiest room you could only imagine. I quickly went to the desk and said that’s not the room we booked. Thankfully I had the our reservation printed out indicating a suite and comparing pictures on the website we were given a basic standard room. When questioning the front desk staff, they went silent only speaking Portuguese in front of me like secretive. They went to get the manager, Gunter who came of a back office smiling asking how he can help. however after telling him what my problem was he quickly changed faces and began to tell me over and over that we got the room i booked, referring to a standard room, although i’m holding a printed copy of my suite booking?? Gunter or Gunther (i actually had to ask later as he would not tell me his name). We went back and forth in conversation telling me I was illusional with the room and that i got the standard i booked. I showed him my confirmation print out indicating the suite booked and he actually told me that I can have the suite but would have to pay the difference in rate. This outraged me and I immediately called our booking agent to report his repeated attempt to fraud me into paying more money. I requested to leave immediately because of the discrimination received by Gunter and the insults he continued to express to the staff in portuguese thinking I only spoke English. (Don’t judge your guests by the book) Gunter refused to offer a full refund stating i had checked in earlier in the morning? This was getting crazier, i reminded him I had just received keys as they denied any early check in and he was fully aware seeing me all day around the lobby. This hotel is the worst in all levels of expectations; service, cleanliness and professionalism…if discrimination is what you want then this hotel is for you, otherwise STAY AWAY!!!!!

ฉันได้รับการต้อนรับในไอบิสนี้หลายครั้งและได้รับการบริการที่ดีเสมอ ในที่สุดมีปัญหาในห้องพักหรือการจอง แต่ทั้งหมดได้รับการแก้ไขโดยทีมดูแล ที่นี่เป็นจุดที่แรงของโรงแรมพร้อมกับทําเลดีที่พักดีและอาหารเช้าดี