Crossways

When booking was not asked for a deposit which we thought was strange as most hotels ask for at least your card details. We looked at the hotel on the website and thought that it looked great, on arrival we were a little disappointed. We were shown to our room which was clean, but very dated, as my husband put it , 'It's like staying in your Grandma's bedroom' There were toby jugs and chintz all around. Breakfast was a joke, and due to fits of laughter 'on my behalf' we were unable to complain. The fruit was dry and had seen better days, toast was limited to 1 1/2 slices per guest, and then when breakfast came things were missing. the beans came straight from the microwave in a bowl and the black pudding after we had asked, which was stone cold and my husband sausage had only been cooked on one side, and was raw on the other. We were not told until later that they had no hash browns and were replaced by fried bread. During breakfast the 'lady ' of the hotel came out from cooking breakfast, wearing a mucky T-shirt and nothing on her legs. I think if we had seen her first we wouldn't have even bothered to order breakfast. The reception area you were met with a cat and a dog not a nice site. I understand that hoteliers are entitled to have pets but guest should not have to share them. On leaving we paid the bill CASH OR CHEQUE only, we were not asked if we had, had a good time or if everything had been ok. I am sorry to say that I would not recommend this hotel to anyone. The only thing that it had going for it were, the large car park and the location. This is a shame as it could be a lovely place. The internet is a good thing, but on this occasion I thing that the photos must have been either from 'the best room' in the hotel, or from somewhere, and that the reviews were wrote by the hoteliers themselves. Unless of course they were having a 'BAD DAY'

The hotel is clean and the beds were relatively comfortable, unfortunately that is all we can recommend about the place, the initial appearance of the hotel was good apart from being sited on a roundabout on a busy road and you do hear lorries going pass in the early hours of the morning especially if you stay in the family room on the top floor as we did. It was like going back in time as our room was decorated with a lot of seventies chintz and reading matter ( I especially liked the complete guide to home decorating from 1972, and Pam ayers ' some of me poems ' ) they do provide tea and coffee making facilities but the coffee and hot chocolate are kept in washed out spice jars which you can't get a tea spoon into,that evening we went down to the bar for a drink, whilst waiting to meet up with our colleagues my friend asked for a pint of lager and was given a can which only came up to around the 3/4 mark on the glass so said he would have another and was then asked for £5.50! But the real problems started when we went to breakfast the next morning,the first two of our party went down to be asked if they wanted their breakfast straight away, when they said they wanted to wait for the rest of our party they was then told that the breakfast would be easier for them if we came down in intervals!! There was six in my party and we were the only ones staying at the hotel which makes you wonder how they would cope if they were fully booked. After asking for extra toast I was told ' I'm getting it aren't I?!!' the owner doing an excellent basil fawlty impression.We felt awkward and uncomfortable asking for anything else after the toast was brusquely put down on the table. We did find it quite a comedic experience but would not stay again as the service and decor of the rooms was not worth the money we paid, although it was clean and the breakfast we had was good, just don't ask for extra toast!

Today I was informed that a concert we were attending had been cancelled. Once home from work I contacted the Crossways to cancel my room. I was informed to contact ******* to do this. So onto my emails... I had while 23:00 this evening to cancel at no cost. So promptly emailed to cancel my reservation. Whilst I was doing this I received an email telling me my payment had been made to The Crossways. I emailed The Crossways to ask why this had happened. I then rang my bank to cancel the payment. Then I rang The Crossways to ascertain the reason. The gentleman who I spoke to was very rude to me. He said he would get back to me in the next few days... I asked who had taken the payment and he didn't seem to know. I explained that I had only phoned less than half an hour before to cancel and was told that the hotel was not responsible as my booking was through *******. To say that I am perplexed is an understatement! I fully understand that the hotel is losing trade due to the cancellation but to blatantly mislead me is very wrong. Unfortunately I will not be spending any of my money with this hotel. A very disgruntled person.

Stayed at Crossways for 4 days very comfortable room everything you need . Pauline cooks a superb breakfast nothing is too much trouble her son works hard to please everybody would certainly stay again if in Yorkshire she is a very welcoming person and the price is very reasonable 😀

This week was not our first visit to Crossways and the reason for returning here, was the character and warmth of Pauline the owner and her amazing and characterful home. There's always a warm welcome and we are made to feel like old friends not paying guests. This isn't corporate hospitality, this is place of character, uniqueness, depth and experience (and her breakfasts are one of the best I've experienced in hospitality).

Brilliant stay. Hostess very friendly and breakfast was one of the best I've had. Nice place and very homely. Great location if you want to see the surrounding area. Pickering itself was limited if you wanted evening meals and not just pub food but we found an Indian restaurant within a 2 minute walk from the hotel which was recommend.

Our recent stay at the Crossways was lovely, Pauline and Simon really make you feel at home from the minute you walk through the door nothing is too much trouble. We will definitely stay there again the next time we visit Pickering.

Crossways was a unique experience of life in a hotel in a bygone era,where time stood still,everything was prim and proper and every thing was just perfect. Paulines hotel decor reflects her love of her life and time spent in years of world wide hotel management, and it shows in her wonderful down to earth attitude,her amazing breakfasts, and professionalism with a hint of humour for her guests. Great location in the middle of Pickering and ideal for visits to Whitby, Scarborough,Bridlington etc. Fantastic steam train ride on your door step. Excellent large free car park at rear of the property and gateway through garden to hotel. Nothing was too much trouble to please guests. My wife and I enjoyed every moment of our 4 night stay. You will want to go back again.

Stayed here for a long overdue mini-break in order to visit Whitby via the North Yorkshire Moors Railway. Located a few minutes drive from the NYMR Station in Pickering, we enjoyed a very comfortable stay here, with excellent cooked breakfast. Would definitely stay here again if I was in the area.