ผู้ใช้ไม่ระบุชื่อ
7 ตุลาคม 2023
Main pool, pool bar and beach restaurant were the highlight of the hotel and stay. Food and drinks were good. Rooms are spacious and beds and pillows very comfortable. Massage at the spa was great, however the massage room is next to the kids play room, so instead of being quiet and relaxing it was a bit noisy. Overall stay was alright. Lots of room for improvement especially with some staff needing to be more patient with guests. We made a mistake with a drop off location (100m closer than original drop off) and we were yelled at by the hotel driver that we could have walked. Walking was not possible on this day with two children (one was ill) and a friend with an injured knee. House keeper asked why I needed more beach towels when I already had 2, after mine were wet from swimming and I wanted to swap them out. Cleanliness needs improvement as well. Dirt stains on the sofa hidden behind the cushion upon arrival, floor seemed grainy with dirt even after housekeeping had been. If service and cleanliness can be improved it will be an excellent stay.
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