Raintree at Phoenix South Mountain Preserve

The trails and pool were nice but the way to get there is heavy construction. Be aware this is a TIME SHARE so they will try to sell you on a 90 min pitch. But there is a private garage and your own little condo not a hotel really at all

There was no bedding for the pull-out couch, so I called at 9:15 for someone to bring 2 sets and extra towels to our room. I was told no one was available until 9:30. At 9:45 I called again. They said someone would be there in 5 min. At 10:00, exhausted and without a shower, because the water did not turn in on in the guest bath, I went to the office for bedding. The front desk person could not give me bedding, but said someone be delivering shortly. The delivered only ONE set of bedding and one extra towel. The pull out bed was terrible! Felt like I was sleeping in a hole with springs digging into my back. There were no USB outlets in the unit, so I could not charge my phone. The air conditioner sounded like a plane was landing in our room. There are no views at this resort, unlike the WorldMark in Scotsdale, which is where I thought I had booked. There are no restaurants or upscale shopping nearby, unlike Scotsdale. The Frys, which is where I was told to shop is disappointing. I was unable to get a cake for my daughter's 16th birthday and the salad I purchased was moldy. The master bathroom is completely open- there are no doors blocking the shower or toilet, so if you are sharing with others, be prepared to walk in on someone going to the bathroom. The blinds in the common area do not keep sunlight out, so if you are planning on using the pull-out couch, do not plan to ge any sleep.

The jets in our bathtub did not work. Room and property was beautiful, awesome staff.

I love this property and everything about it it’s a home away from home

WOW!! to not help the disabled. Where on this property does it state it is a timeshare? I called for a lower level, we will accommodate. When I go to check in, no refund, no help. Told this is not a hotel, although the world marc in Pinetop is. NO refund. I am not done. There is a disability act. When an 80 year old cannot climb steps and you take advantage. SHAME on you!

I was in town for a concert and the day after I booked that property so we can enjoy the pool and barbecue in a condo setting at a beautiful Resort and the pool was shut down and the spa wasn't too temperature so it wasn't pleasant for us so we left everything else about the resort was awesome.we should have been notified some admities wher not available.

For the price, this is a value since you have separate bedrooms and a full kitchen, etc - much better than a hotel suite. However, while the property is nice, it is overdue for a renovation. Also, the master bathroom is wide open to the master bedroom - toilet, bathtub and shower - zero privacy, and that was really odd and uncomfortable.

Great gathering spaces - true to form for world mark . Great location - near all Phoenix has to offer but still tucked in to the south mountain hills with hiking and a feel of being “away from it all”

When I checked in, I was lead to someone to do a sales pitch. The pitch was misleading and they said they couldn't finish the pitch without my spouse present. It was frustrating to experience that in general. Room was tidy. Some of the lights didn't work and the remotes didn't work with assigned TVs.