H Luxury Hotel

Going to the H was part of an amazing trip to Petra and WadiRum. The Hotel was recently renovated and very technological. The food was always fresh and delicious and the staff we're always there to satisfy any of our needs. Special thanks to Tito, Sarah and the staff from the Dinning Restaurant. A great deal of our experience in Jordan is related to their people. I strongly recommend the "H" if you're willing to travel to Petra.

I recently had an experience with H Luxury Hotel that compelled me to reach out and share my thoughts. While the hotel boasts an impressive exterior and offers many amenities, my personal encounter raised concerns about their customer-centric approach. I had to cancel my reservation due to a sudden medical issue, and despite providing documentation and explaining the urgency, H Luxury Hotel insisted on enforcing their cancellation fee policy. It left me questioning the level of compassion and understanding one might expect from a hospitality establishment. Before booking your next stay, I encourage you to consider not just the opulence of a hotel but also the human touch in their service. Empathy in unforeseen circumstances can make a significant difference in our travel experiences. I strongly encourage those of you planning to stay at H Luxury Hotel to thoroughly research and weigh your options before finalizing your reservation. It's crucial to consider not only the superficial aspects but also the hotel's commitment to guest satisfaction and their willingness to accommodate unforeseen circumstances.

There were a few issues on arrival for us and our friends who were also staying. 1) we were given two twin rooms instead of a double and twin and took ages to sort out especially as one of keys didn’t work - lots of backwards and forwards to reception to resolve 2) our friends were expecting a triple room but ended up with double room and put up bed for small child and they had 15 year old. Again lots of confusion and didn’t get sorted properly. 3) main issue was good one evening - restaurant closed and advised to go to patio to eat. We ordered there and was disastrous - drinks took ages to arrive, were wrong, told we had to take Pepsi which wasn’t ordered as bill been printed, we asked for glasses for drinks of water about 3 times and finally bought wine glasses. Food ordered took over hour to arrive, one dish didn’t turn up and most arrived cold. We complained at the time and didn’t have to pay for dinner. I think some of issues due to hotel being new and teething problems. Actual rooms v luxurious and nice. Swimming pool and jacuzzi also good.