South Branch Inn Moorefield

My stay at South Branch Inn was like being at a second home for part of my motorcycle trip. I must say that the staff are caring and attentive to my needs and I enjoyed talking with them. The bed was so comfortable and soothing. It's what I needed from riding my motorcycle for close to 2600 miles so far. I liked scenery around the inn and stores and restaurants were close enough that I would walk to them. I'm planning another ride to the Smokies with friends in 2024. If we ride close to Moorefield WV the South Branch Inn will be where we relax for a time.

I was a little sketchy about staying here because of the previous reviews but this was an excellent place to stay. Room was clean, people were so friendly and helpful. I will stay here next time I'm in Moorefield!

Edit: 9/21 update to my review. The owner Kelly contacted me with all of the procedures they did following my bed bug experience in one room: 1) quarantining that room, 2) immediately calling pest control and treating the room, 3) calling Health Inspector and sending their record to me noting no other bed bugs or signs of bed bugs were found, 4) sending me a refund check for my stay, 5) consistent follow-up with both me and my company to ensure our comfort and trust, 6) updating training protocols for staff members in regards to bed bugs, and 7) requesting my feedback on how they could do better. I appreciate Kelly's openness and all of the email info she sent me. This was the ONLY time I experienced a bed bug and would not had believed it had I not captured the one that bit me. As I said before, I have been staying at South Branch Inn for many years and this was the only time I was not satisfied with the rooms or staff. My original experience is below as I feel it is important that future guests make an informed decision. I've stayed at South Branch Inn multiple times for 1- to 2-night stays the last 3 or 4 years, as I occasionally visit Moorefield for work. Typically I'd rate it 4 stars but my last stay there 9/5/2022 was traumatic because I was bitten several times by bed bugs. I was in room 124 and, after I was in bed 30-60 min, I was super itchy on my hand and elbow. It was 12:30am or so at this point, and I was going to chalk it up to mosquitos except my hand was under the blanket the whole time. As I was taking pics of my bites, I noticed something crawling on the pillow. I collected it with a disposable cup and put it in the ice bag and tied it off. It was definitely a bed bug. I called front desk immediately and packed everything up, removing my clothes and putting it in a plastic bag I happened to have. Front desk moved me to another room on the 2nd floor in the same wing, and that one was clean and free of bugs (I checked thoroughly). I had to stay up all night washing and drying the clothes I wore and that touched the bed in case any bugs latched on. The machines were coin-operated, so I had to ask Front Desk for coins (they did not offer first). I slept maybe 2 hrs of fitful sleep because I was so paranoid. The next morning I told them I was going to a different hotel and asked for a refund, and they gave it to me for the second night I was supposed to stay but not the first night. I also asked them what their procedure was for bed bugs because my coworkers and I visit many times throughout the year. They told me they call an exterminator to clear out all the rooms in the entire wing, 1st and 2nd floor, and it takes 1-2 days. They did not offer this info first; I asked about it so I could tell my coworkers and write this review. Normally this would be 4 stars because it's relatively clean, quiet, and a decent stay. They're undergoing extensive renovations right now, so expect wallpaper to be ripped off, random equipment in s

STAY AT YOUR OWN RISK - BED BUGS IN 1 ROOM I WAS IN! I've stayed at South Branch Inn multiple times for 1- to 2-night stays the last 3 or 4 years, as I occasionally visit Moorefield for work. Typically I'd rate it 4 stars but my last stay there 9/5/2022 was traumatic because I was bitten several times by bed bugs. I was in room 124 and, after I was in bed 30-60 min, I was super itchy on my hand and elbow. It was 12:30 or so at this point, and I was going to chalk it up to mosquitos except my in hand was under the blanket the whole time. As I was taking pics of my bites, I noticed something crawling on the pillow. I collected it with a disposable cup and put it in the ice bag and tied it off. It was definitely a bed bug. I called front desk immediately and packed everything up, removing my clothes and putting it in a plastic bag I happened to have. Front desk moved me to another room on the 2nd floor in the same wing, and that one was clean and free of bugs (I checked thoroughly). I had to stay up all night washing and drying the clothes I wore and that touched the bed in case any bugs latched on. The machines were coin-operated, so I had to ask Front Desk for coins (they did not offer first). I slept maybe 2 hrs of fitful sleep because I was so paranoid. The next morning I told them I was going to a different hotel and asked for a refund, and they gave it to me for the second night I was supposed to stay but not the first night. I also asked them what their procedure was for bed bugs because my coworkers and I visit many times throughout the year. They told me they call an exterminator to clear out all the rooms in the entire wing, 1st and 2nd floor, and it takes 1-2 days. They did not offer this info first; I asked about it so I could tell my coworkers and write this review. Normally this would be 4 stars because it's relatively clean, quiet, and a decent stay. They're undergoing extensive renovations right now, so expect wallpaper to be ripped off, random equipment in spots they don't belong, etc. Staff members are usually nice. This last stay, they weren't necessarily friendly; I think they didn't know what to do with me in this situation. STAY AT YOUR OWN RISK. In the same night, one room had bed bugs, the other side not. Pics show the bites, the bed bug I captured, and the new room that was clean after I checked parts of the bed for bugs.