CchezkellyWe felt the service was not proactive as if the staff was an volunteer worker merely doing the routine duty. While she replied us the time for breakfast, she neglected to mention that the breakfast was not served in the hotel but a restaurant at least 5 min walk away with no proper instructions. In the end, we had to wait for her to bring us there. First night, heater was not supposed to work. Second night, they tuned it on but it was not working and we had to change room. No bath mat was provided that the toilet was always. Disappointing stay.