Grand Hôtel Perros-Guirec

Right on the seafront, modern well equipped rooms (electric curtains/blinds !), large balcony and the views...Super ! Only small criticisms ... limited closet space, shower floods the bathroom floor (design problem), odd movable bedstands.. Restaurant has nice ambiance and excellent food. We stayed overnight after special Valentines Dinner. Top floor Spa, small .. but again great views, nice outside hot tub and two person massage room, hamman, sauna ,a snow shower (Brrr!) and sensible lockers. Gated parking. Friendly staff.

It was a perfect experience: the welcome, the bedroom, the spa, the rooftop bar, the restaurant and the Sunday brunch were all perfect. But forget the massage, it's to be avoid. That was the worst (and incomplete) massage I ever had.

We arrived at the hotel very tired. Our rooms were in the other annex building so not in the actual grand hotel which has sea views. The staff was unwelcoming, stuck up. The woman who did the checking, insisted that my husband reads carefully the T& C's before signing the contract "in case you break something or you decided to leave without paying." She then accompanied us to our room and showed us repeatedly how to open the room with the card key and how to use the other one to put the light on - which was so unnecessary and annoying. When I asked her how to exit the carpark which has a barrier on our last day, she gave me a ticket to open up the barrier and said "you can keep the ticket as a souvenir if you wish." The most unwelcoming hotel we ave every been to!

We'd planned a special last night in Brittany after a week's touring, and decided to spoil ourselves by booking a Suite at Hotel Grand (described as 58-62 m2 and with panoramic sea view, sofa, etc). We were charged £463 for this a fortnight in advance. When we arrived at the hotel, we were told our room was no longer available due to a problem with the bathroom. When we asked what was wrong with the bathroom, so we could decide whether to take the room anyway, the manager was unable to tell us. She said we could have another room instead that was "as good" as the one we'd paid for. When we saw the room it was hugely disappointing as it was small and had only a partial side-on sea view (most of the view looked over the carpark at the back!). It was only a third the size of the one we'd paid for (22 metres square), had only one chair to sit on instead of a sofa, and was just nowhere near as nice as the Suite we'd booked. But we felt we had no choice, as we didn't want to traipse round the town looking for another hotel. So we accepted the room on the agreement that we would be refunded the difference in room rate between this one and the one we'd paid for. We asked repeatedly about our refund during our stay and on checkout, but were told this had to be sorted out through ********** and would happen after we'd left. As we were checking out of our room, we saw the manager seemingly pulling the same trick on another couple who were clearly being shown a different room to the one they'd booked. I do wonder how often this hotel books out expensive rooms and then bumps guests down to inferior rooms! After we left the hotel and were already on our journey, we were informed by the hotel that we'd been refunded a paltry £57 - nowhere near the difference in price between the two rooms according to the hotel's own website (the room we were given was a full three price levels below what we'd paid for, and the refund should have been well over £100, nearer £150 including taxes). We have tried to sort this out via the booking agent, **********, but they are hiding behind the excuse that the hotel is refusing to pay the refund. Surely this is fraud, to charge £463 upfront for a 62 metres square Suite and then provide a 22 metres square inferior room, and then refuse to refund the difference. Annoyingly, when showing us the room, the manager kept saying that it was all we needed for just one night. What a cheek when we had already paid for the Suite! So our advice to anyone considering a stay at the Hotel Grand in Perros-Guirec is JUST DON'T. Book somewhere else, as we have very clearly been scammed! And we won't be using ********** again, despite having been a loyal Silver customer of theirs for well over a decade. We have been treated abysmally!

Felt welcome even though we arrived earlier than room was to be ready. Excellent location. Easy parking. Lots of places to eat at within short driving distance. Very comfortable room and bathroom. Lovely staff. Elegant accessories in room. A gem.

This hotel mixes modern amenities with timeless style and class. The views of the sea on the property are incredible! The staff was very nice and accommodating to our toddler. We were here because of a family emergency and this location helped us to stay positive.

superbe établissement, avec une vue imprenable sur la mer le petit bémol: panne du spa hôtel à recommander sans réserve

Nous y avons passé 1 nuit. Tout était parfait. Chambre, restaurant et espace bien être. Sauf petit regret par rapport au jacuzzi et la douche neige qui ne fonctionnaient pas. Nous avons profité du Hammam et du sauna. Magnifique hôtel

spa. Quelle suprise quand nous sommes arrivés et découvrir que la moitié des équipements sont hors service (dont le jacuzzi...) - sans évidemment avoir été prévenu. La chambre plus que moyenne. De la moquette (crise d'allergie), tachée de plus. La salle de bain n'est pas délimitée donc toute l'eau se stocke dans la moquette... très moyen. Nous sommes allés boire un verre au bar, et avons été très mal reçus. Enfin en partant, une note de restaurant avait été mise sur notre chambre - sachant que nous n'avions pas mangé ! Le personnel ne nous a pas cru, il a presque fallu que je montre la note de l'autre restaurant!!! quel est l'intérêt de prendre l'empreinte de la cb dans ce cas. Très déçu nous ne reviendrons plus