Per all issues stated below, I sent numerous emails to the Manager and to Reception also after I checked in on a Friday afternoon about 4.30 pm, given one Key fob for 2 of us to Room 217. My partner joined me by the Sunday until checkout the following Friday by 10 am. Issues were not rectified satisfactorily or at all. The cleanliness of the Bathroom was not the best at all. The toilet seat was worn and grimey. We had to use wet wipes to clean it and the back crevice of the seat. All very grimey. This all made us feel sick. On the Toilet pedestal there were hairs and there were hairs on the floor so I got a dustpan and swept those up. Around the bathroom sink taps there was a build up of grime. We tried to wipe it off with wipes as it made me feel sick. Grime did not wipe off. Grout appeared to be mouldy. We understood that cleaning is done weekly, or there is a charge of $50. However, I would have thought per WHS that Bathrooms would be cleaned after Guests vacate and before the next Guest/s arrive/s? The room was serviced on the following Monday again, but still not cleaned well. Followed Hotel instructions on using the Aircon unit. Only problem is there were no markings on the temperature dial so we could not accurately know if We had it set correctly to 22 degrees. In the Hotel information document it stated that if one requires fresh linen at any time please take linen down to reception for exchange. Reception Staff told me they don't do this and that service of apartments is every seven days. I pointed out what is written in Hotel information documents. I wasn't staying two weeks, so that was not helpful. Then Reception Staff told me to find the House Manager on above floors, who could not be found. I found the Cleaner on level 2 who was very helpful. In the Bathroom - plastic toilet seats are inexpensive and it should have been replaced a long time ago! We had ongoing issues with the door locking from the inside and outside. Fridge leaked water underneath the unit. We had not damaged it. No matter what level the Fridge or Freezer was set to, it kept leaking intermittently. Fridge was also freezing contents in the lower shelves.
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