Comfort Inn Payson

Very clean rooms. Beds were comfortable. The elevator was not working and staff indicted it had not been working for the last month. Using the stair was a hassle. Stair wells were not well lighted and the carpeting blended making it hard to judge the steps.

Everything was going good until we were told that the elevator was not working 😕. Especially when you need to get all the way to the third floor and have heath issues with breathing.

The hotel is probably the nicest in Payson but it still needs some work. The pool bars were loose and move which could cause an injury. I suggest requesting a room on the 3rd floor because the floor creeks very loud and you can hear every foot step.

It was advertised on their website that they had a shuttle to the ******. Well, no shuttle. We went down to use the hot tub. It was filthy dirty and the jets did not work. There is only one ice.machine and it was out of ice. The place definitely needs some work. The pool room floor and walls were disgusting. We will never stay there again.

The toilet had a pink circle that look dirty and the floor of the bath tub was dirty. I didn't like that

Beware of the driveway, its steep and i banged up the skidplate of my car. It had me thinking i cracked the engine. Everything was clean, staff was friendly, but food was unappetizing. The room smelled was musty.

Check in was fine. Gentleman was nice checking us in. Property just needs some updating. The floors down the hallways have dips in them like they’re going to give way and it smelled different every time we walked in and out of our room. Sometimes like smoke. Sometimes like burning rubber. And many other smells. Never had that at a hotel before. It was strange. Otherwise overall not a terrible stay.

Taking a shower water turned off 4 times during my wife’s shower then came back on ice cold! This place is a dump

I was amazed at how clean my room was. Years ago I stopped staying at the Comfort Inn because of the deteriorating cleanliness. You have changed my opinion. Keep up the great effort you are doing.