Torri E Merli Boutique Hotel

I wanted to write about the reality in this place, as all the information on their website is completely misleading. This was my first time in Paxoi; my husband had been there in the past, and we stayed in the hotel for 11 nights. Despite the website portraying itself as a 5-star boutique hotel, in reality is more like a bed & breakfast. The building and the garden are beautiful, and for me, these are the only two positive aspects of this place. However, the rooms are dirty. Our room, in particular, was very dirty. Dust was everywhere; you could run your finger along surfaces, and it would turn black. The rubbish bin was filled with things that weren't ours, and there were dirt spots on the bedsheets and the couch. I understand that the rooms may be old, but it seems like nobody really wants to take good care of the place. Many things in the room were damaged. We did complain about the cleanliness of the room, and it did improve the next day, but there was still a lot of dust. I had to point out areas to the cleaning staff where dust remained. It appeared that the manager was unable to see it. For instance, the rack where you hang your towels was utterly filthy, and he cleaned it the next day. The cleaning staff have 7 hours to clean 9 rooms, some of which are quite large. It might be more reasonable to provide them with more time to ensure proper cleanliness, especially when new guests arrive. All the services they advertise on their website don't seem to exist. There are no cocktails, lunch, or dinner. They claim this was the case because it was end of the season, but I've read reviews from throughout the year, and many people have complained about this. The breakfast is not a buffet; it's à la carte. That's fine, but they claim it's all fresh, which is not true. Except for the eggs and fruits, everything else is ultra-processed, and nothing is homemade. There's an excellent bakery just 5 minutes away, and yet they purchase this horrible ultra-processed bread from the supermarket. The typical white sandwich bread that you can find in any supermarket. Even the spanakopita, cakes, etc., are from the supermarket and of really poor quality. All of them appear to be frozen or ultra-processed, which is not what you'd expect from a supposed 5-star hotel. There's a staff member at breakfast named George who tries to be funny but comes off as too much. He made a political joke that I found inappropriate and offensive, and I asked him to stop talking about this. However, he started shouting at me. I never returned to the breakfast area during my 11-night stay. This is not the kind of behaviour one would expect from a 5-star hotel. First, you don't make certain jokes to people you don't know because they may not want to hear certain things, and when you ask someone to stop talking about a subject, they shouldn't shout at you. The internet doesn't work, but this didn't bother me personally. However, I noticed that many guests were indeed bothered by t

From the information on the hotel website this hotel looked exactly what we were looking for. Wonderful grounds, good food , peaceful location. However when we arrived we were told the only food that was available was breakfast which we would need to pre- order the night before. There was no restaurant, no bar, no opportunity to have a snack during the day which was not what we were expecting for a 5*hotel and certainly this was not as advertised. There was no apology from the manager, just the chef had to leave earlier than expected. Whilst there were restaurants 1 km away in the delightful port of Lakka, it was down a very steep hill with no pavement or street lights- fine going down - not so great coming back up! The staff were in the main superb- very friendly and helpful, particularly during a thunderstorm when the water poured into our room in the evening, but there was no apology from the manager the next day. The waiter, chef and cleaner however were wonderful. We paid a lot of money for the 6 nights we stayed here- very poor value for money and definitely not the place to stay without transport. Yes the grounds were lovely; rooms spacious - this however did not compensate for the lack of services advertised. If we had booked with a tour company we would have asked to be moved, unfortunately we booked directly with the hotel.

Excellent managment and staff. We enjoyed our stay at Torri E Merli on the beautiful island of Paxos and will definitely stay again next summer, this time with friends. It was our first visit on the island and were pleasantly surprised.

We booked at Torri E Merli for a week. The ***********, trip advisor and Torri E Merli website all boast what a wonderful five star place this is. It’s a fabulous building in a convenient location but the rooms are tired, our bath had peeling paint and the shower was held up with wire. There was a minibar containing a single bottle of wine and a pack of Gouda cheese! There is no bar, no evening restaurant, no complimentary afternoon tea and no buffet breakfast. You are asked to preorder breakfast which is served by George who was the saving grace of our holiday. We complained but were told that they are short staffed and it’s not their fault. It’s basically an expensive glorified bed and breakfast. Better options are available on the island. On our last night I sat on the chair outside our room and a rat ran out under my feet. I reported it yo the staff. We won’t be going back.

Lovely place in the hills, staff are very helpful & friendly. Previous reviews are spot on, particularly the one about an easy walk downhill to Lakka but walk back is up hill (mind it’s only 22mins).

Beautiful property and felt secluded and private. Staff were so friendly and helpful. Felt like we had the pool to ourselves for most of the trip. Property is up the hill from Lakka, which is fine to walk down but a bit of a mission to walk up!

Well organized, with unique, romantic atmosphere, great staff and management. Overall a great experience in Paxoi island. Luxurious but not cold. Great people working there looks like a family. Made us feel like home, providing everything we asked for...

Unique style building , for people that appreciate style and true luxury. We have enjoyed the wonderful pool, tasty fresh snacks and beverages. We felt relaxed and we will be back for more! We received great suggestions from the staff, that by the way were always polite and helpful.What a memorable experience !

Although in an exceptional spot at Paxoi this boutique hotel is neither a boutique nor a hotel. Ver bad service, not clean at all. The smell of humidity was all over the place. A la cart breakfast wasn’t a la cart but they served what they have. Staff very polite. This hotel could be a real gem but it needs long way to achieve it.