Candlewood Suites Houston - Pasadena

Booked my stay for this hotel, with a conformation/ booking Then comes the day i am traveling to my destination, this hotel. I get a call half way there that they are overbooked and only have a single queen bed room for me that is available. I asked what happened to my room, which was paid for, and confirmed. The lady then says im sorry were over booked and this is all we have left. This was unacceptable. I told them to cancel it. Not 2 hours later I get another call from the same hotel, different person, telling me the same thing. That they were over booked and only had x available. I then had the same conversation about paying for and having a conformation #. Told her to cancel it. Seeing how they gave my paid for room away. And the fact that 2 different people called me from the same hotel, tells me they don't communicate within their hotel. And they dont pay attention to confirmed bookings. I would like ny money back for this. I didn't get the room i booked and paid for. I went to another hotel. And had no issues with my booking online. I have never had this problem with ******* until now. And i will no longer be using this site. Thank you. If i could please get a refund for a room that was sold out from under me that would be GREAT.

Very reasonable priced. Liked the fact that there were laundry facilities, a place to buy basic food for cooking in our suite. Bed was very comfortable.

Very clean and comfortable, great location, friendly staff, no complaints. And the price was great!

I needed a king size bed for my toddler and husband which is what I bookedand they had plumbing issues so they stuck us in a queen size room. We weren't able to sleep and the room was a lot smaller than what I had booked. They should have at least notified me of the downgrade before I arrived and I would have switched hotels.

There was bed bugs in our room. Fire Alarm kept went off for an hour or so in the morning.

I love staying here, the beds are si comfortable. The room is spotless! The kitchen has everything. And the staff are so friendly. There was a lady at the front desk that was in training, she was absolutely delightful, and so was the person training her. This place is my go to when I'm in the area.

Easy and pleasant check-in. Parking in the back was well lit and easy ingress/egress. The room was very clean and comfortable. It is far enough from the road to eliminate road noise. The Air Show was practicing during the day but that meant you git to see jets! Recommended.

Great hotel for our family of 4. Having a full size kitchen was wonderful! The hotel is very conveniently located off the interstate and near restaurants. We stayed here to go to the Wings Over Houston Airshow. The airport is only about 15 minutes away and easy to get to. Highly recommend!

The hotel was very clean and a great location for us. So close to our friends and to various places that we wanted to visit. Staff was friendly and we had no issues with anything.