SSami Al BashirExceptional Stay with Truly Wonderful Staff!
I recently completed a stay at this hotel and was thoroughly impressed. Everything about my visit, from the moment I checked in until I departed, was good and comfortable.
The physical property itself is excellent; my room was well-maintained, spotless, and provided a peaceful retreat after a long day. The hotel atmosphere is pleasant, and the facilities were exactly what I needed.
However, the highlight of this hotel is unquestionably the nice staff. Every member of the team I interacted with—from the front desk to housekeeping—was attentive, professional, and genuinely welcoming. They went above and beyond to ensure my needs were met, always greeting me with a smile and making me feel valued as a guest. Their dedication to service truly elevated the entire experience.
If you are looking for a hotel that offers great quality and is staffed by people who clearly take pride in their hospitality, look no further. Highly recommended!
AAries TravellerThis is not the first time we have stayed in Novus. We love the design of their lobby. It's very cozy and elegant.
It looks like they renovated their room. The room is clean, but for some reason, they don't have rug outside the washroom. This occurred in all rooms that we booked (3 rooms).
When we called and asked for a rug, it took so long for them to bring one to our room. It seems that they were understaffed.
Novus is just perfect for a family getaway. They have a kids club, golf court for kids, horse riding, and art activity, and you can bring your kid to feed the rabits.
MMohammad Hassn M BinibrahimI have already evaluated my hotel before for this trip, in summer, Palace Hotel@ Puncak maintained their excellent services for years, I think it’s the best.