KKKBeautiful classic style decoration, the material provided in the room are good quality. All the staffs met are very helpful. Just a little bit noisy for the room facing tothe main road.
ผผู้เข้าพักI absolutely loved this place. Seemed newly renovated and very well kept. Im a woman solo traveling and the man who runs the place/front desk made me feel very safe. The room was super cute, loved the rose theme throughout the hotel. Everything was very clean and modern. The TV had Netflix and I was so grateful! Most hotels don’t accommodate for Netflix and this one did! Breakfast was delicious with options for every diet! Loved the Rose Cafe, felt like I was in a movie. I will definitely be staying here again.
ผผู้เข้าพักEasy to get to by pod, hotel hopper bus, regular service bus or of course taxi. Comfortable room, comfortable bed. Nice shower but the bath is somewhat slippery. However, they offer non slip bath mats which is nice. Pleasant bar with reasonable selection. Bit expensive in my opinion. Efficient key card system. Good breakfast.
ผผู้เข้าพักI recently stayed at this hotel for a 3-night visit while travelling to London for medical treatment. I specifically chose this property because it advertised a gym and steam room, which I needed to support my recovery.
Unfortunately, these facilities were completely out of service on arrival, and at no point before or during booking was I informed that they were unavailable. This was extremely disappointing given that these facilities were the main reason for choosing this hotel.
Prior to booking, I had also explained that I have several allergies and requested that something I brought with me be heated up upon arrival. When I asked at reception, the young gentleman was unsure and checked with a colleague, whom I assume was his line manager. Despite the fact that the item could’ve been baby food and that my allergies were noted on my booking, the response was dismissive, and no questions or context were asked, the female receptionist didn’t even look up from the screen as she answered. I fully appreciate the importance of avoiding cross-contamination in hotel kitchens, but the lack of communication or willingness to understand the situation felt unnecessarily unhelpful.
When I raised the issue regarding the closed facilities, the hotel did not provide any solution or meaningful support, and they also failed to respond to Trip.com for more than 24 hours, even though we were due to check out the next morning. This lack of communication made the situation more frustrating and felt very unprofessional.
To their credit, Trip.com stepped in where the hotel didn’t and resolved the issue the best way they could. However, the hotel’s customer service and failure to provide advertised amenities fell well below expectations for a Radisson-branded property.
The room itself was clean, house keeping staff very helpful and attentiveand the location is convenient for Heathrow, but the lack of advertised facilities and the unresponsiveness left a poor impression overall.
I hope the hotel improves their communication and ensures that major facilities shown in listings are actually available to guests, and that staff take more care when dealing with guests who have specific health or dietary needs.