We are a family of 3 and stayed for 5 nights. We also had our baby travelling with us. The check in process was not quick and took way too long. As I do not speak Spanish, it was very difficult to communicate as they did not hire very many bilingual staff. Very lucky I had my Colombian spouse and family with me. This resort is very much geared to Spanish speaking visitors only. As this is the so called “best” resort on the island, you would think they are expecting visitors from all over the world. The resort stated that it had multiple restaurants, yet nobody working there told you anything about the restaurants or how to even reserve a spot. Did I mention yet that only one restaurant has air-conditioning? This will be the only place on the resort that you find an air conditioner, other than your room. After attempting to sign into the extremely bad Wi-Fi, I was able to self teach myself how to look into booking a restaurant. Turns out if you don’t book it by 10 AM then you will not get a spot for dinner which we’re 6:30pm or 8:30pm options. But this has nothing to do with space or occupancy because when we did eventually have a dinner at the restaurant, there was plenty of seats still open. Maybe this is because nobody knows how to book a spot? I digress. The rooms were decent, clean and the air conditioning functioned very well. This was a plus. The buffet was decent and had a variety of food each day. Unfortunately, the entire week we were there, they did not turn any of the large fans on so you were basically eating in a sauna of 40° and 90% humidity for each meal. I love some heat and that is the purpose of going on a vacation like this, but you would expect at least during meal time to have some circulating air while you relax off the beach. Especially with a younger baby, some time away from the heat to cool off would have been nice and healthy for the baby. The beach and the water views were some of the best in the world. The island sure lives up to its natural beauty and the people we very friendly. Overall, it was a great experience, however, this resort is very very limited with entertainment options. You absolutely get what you pay for on this one.
Food was amazing!! Staff was amazing!! Always smiling and willing to help. Just offer more vegetarian options with some flavor except salt, should bring some Tex mex with taste which was afraidly missing a lot of times. All food should be labeled and have different spoons for each item, a lot of times some food had same spoons. Cooking in the pan and not using a new one when someone else asks. For breakfast using the same skillet and not cleaning thoroughly before the next customer. The location is amazing, bar is good. Snacks bar needs to have more options except cheese pizza for vegetarian. They offer lot of things but don’t carry it all.
Facing the beachfront, Sunset Paradise offers 4-star accommodations in San Andrés and features an outdoor swimming pool, garden and terrace. A hot tub and a bicycle rental service are available for guests. The property provides a 24-hour front desk, airport transportation, room service and free WiFi.
Complete with a private bathroom equipped with a shower and free toiletries, guest rooms at the hotel have a flat-screen TV and air conditioning, and selected rooms have a balcony. All guest rooms will provide guests with a minibar.
An American breakfast is available at Sunset Paradise. At the accommodation you'll find a restaurant serving Mediterranean, Local and International cuisine. Vegetarian and vegan options can also be requested.
The area is popular for cycling, and car rental is available at Sunset Paradise.
Parceras Beach is a 8-minute walk from the hotel, while Spratt Bight Beach is 1.4 miles away. Gustavo Rojas Pinilla International Airport is 0.6 miles from the property.
I write this after a very traumatic experience. I await a full refund from hotel and *******. No update as of yet. Disheartening. Hello Roselle, Thank you for the update. I appreciate your efforts in working on my refund request with Nattivo Collection Hotel. I want to provide more context on the situation, which was extremely distressing and led to me cutting my trip short. I checked in at 3 pm on August 5th and went to sleep early as I wasn’t feeling well. In the middle of my first night, someone entered my room without any announcement of who they were. I screamed loudly, startled them, and the safety latch blocked their full entry. They shut the door without saying a word. This incident left me feeling extremely threatened and unable to sleep. At 4 am, I booked a return flight to end the vacation I had planned, feeling too scared to stay any longer. The next morning, I explained the situation to the hotel staff and recorded the encounter. Initially, they did not seem shocked or apologetic, only starting to take me seriously when I said I needed to leave due to feeling unsafe. They eventually called me a taxi to the airport as I needed to leave in 20 minutes to make my flight. They stated they’d give me a full refund but I needed to speak to *******. After an investigation, the later explained that it was a supervisor who had entered my room. They showed me the camera footage and admitted it was an error. The person who entered my room never announced themselves and did not respond to my screams, which would have been the correct action to reassure me. Instead, I was left terrified, thinking someone might be waiting for me outside my room. Why would a supervisor need to enter a room at that time? They said they thought it was empty. If that’s the case, why did they knock? As a woman traveling alone, this experience was incredibly traumatic. It is unacceptable for anyone, especially hotel staff, to enter a guest’s room in the middle of the night without proper identification and communication. This incident raises serious concerns about safety and security at the hotel. I find it highly unusual that a supervisor would not immediately contact the front desk after they heard he screaming during the attempted entry, to ensure the startled guest was informed it was a hotel employee and reassured about the situation. I hope the hotel and ******* values the safety of its customers, especially women traveling alone, and will fix the situation and offer a refund immediately. Thank you for your understanding and assistance in resolving this matter promptly.
DDavid AHotel was very clean and comfortable. Jeremy and Edward were extremely nice and helpful. All of the staff were very friendly and attentive. All of the restaurants are very clean and food was delicious. The food presentation was beautiful overall great experience. The location right across from the beach is perfect. I highly recommend this hotel.
Excelente oferta en la isla de san Andrés , muy buenas habitaciones y áreas comunes , la zona de piscina es muy discreta y permite el descanso . Minucioso cuidado en los detalles de la habitación , la hacen confortable . Los desayunos generosos y de gran gusto . Personal con sentido de pertenencia hacia el Huésped.
I am Colombian but I have lived in the US most of my life. I went to visit my family in Colombia and my brother suggested to take a trip to San Andres Island. In pictures looks great so we decided to go. We stayed at the hotel Arena Blanca. The rooms are ok and the food it’s pretty good. What I am absolutely disappointed is the Island. Everything is falling apart. The beaches are dirty, streets are run down. This place has a beautiful ocean but they are letting it completely go. It’s very sad. I love my country, but right now I wouldn’t recommend to any tourist to come to San Andrés. Go to Cartagena or Santa Marta for a better experience. I really hope some day things get better for the Island it could be an amazing place.
Very good hotel. The rooms are very comfortable and all have a spectacular ocean view. Although at this time there may be some inconveniences (especially with the elevator) due to the remodeling, the vast majority of services are available. The breakfast is good but could have a little more variety. A short distance from the hotel there is a wide variety of dining options. Lots of types of food and for all budgets. The Hotel has a small private beach. The best beaches are less than 10 minutes away on foot. or you van rent an small car and do the tour around the island. It took 3 hours. Very friendly staff that solves any question or requirement.