Decameron Isleno - All Inclusive

We went because my aunt had had a wonderful experience 6 years ago, and now that we returned (and it was my first time at the hotel), it was horrible. We arrived, and there was a terrible mix-up with the rooms. They were going to place my uncle, who has mobility issues, on a third floor with no elevator! Later, I went to the snack area starving, and the staff scolded me for bringing too much food, even though I hate wasting food. I ate everything and had to refill to show that I was genuinely hungry. On my last night, they served a "paella" that only had one oyster, shrimp, and sausage. Those coffee-like things you see are BONES! I leave very disappointed; I don't think I will return to the hotel. The only good thing was the location in front of the beach. If you want an expensive hotel, with rude and empowered staff, rooms without hand soap, and low-quality food, this is your hotel.

The cleanliness of the hotel is terrible, a lot to improve in the room and common areas. The attendants of the front desk are not prepared to handle the guests issues. The food, specially at the a la carte restaurants is very disappointing. The overall cost x benefit ratio is not worth it.

I can't say anything about the resort, but I can assure you that THERE IS NO customer service there!!! We booked our trip to Decameron, Panama, and then, reconsider and decided to go somewhere else. Big Mistake! There is no way to cancel your PAID resevation. No one picks up a phone, and if they do, they keep transferring you or giving you another number to call, which also won't be picked up. You will be waiting forever, until the call disconnects on its own. We have done it numerous times. Don't gamble your money!!!

Food in the buffet is not great quality and making a reservation to the restaurants it’s nearly imposible. The hotel installations are lacking maintenance for example when it rains the ceiling in the cafeteria leaks. There was a dead mouse in one of the corridors and stayed there for a few days. Some staff members are rude. The night shows were just live music and the same band and same songs every night. Definitely not a 4 star hotel and overpriced for what you get

I would not return, I prefer cordiality and excellent customer service than food and drinks. All the restaurant reservations we made offered a menu with only 3 bad options and poor service. The inslan

NO A/C but in the rooms...HOT as HELL all the time...food below average.....2 star resort ....old and outdated....everything inclusive is a joke....big bar with 1/2 the chairs....dinner does not start until 8;30pm???? and the lunch well never seen a yellow hamburger before

FACTS ONLY! - Hotel aesthetic is nice - Hotel service is slow - Unable to drink the water in the room; bottled water only available at the front desk and sometimes they run out and you have to wait for someone to deliver it to your room...which could take a while - Website says there are English speaking staff, this is not quite accurate - Buffet food is average and not replenished in a timely manner; if you go at the wrong time you will have to wait for them to replenish - 2 restaurants on-site; the best is Cena (the one inside the hotel) VERY GOOD!!! Some of our party was late, the door was locked and the staff opened the door, questioned us, closed the door and locked it until he received approval...a little rude. Food was fabulous - Booking restaurants is supposed to be online but the link doesn't work. Go have to join a mob and ask staff to book your lunch and/or dinner for you - Internet is not good; disconnects often in the room - Room was nice but not enough towels; bathroom fixtures need repair they were loose and disconnecting - the safe works :) - very looooooooong check-in

Great location. Food ok. However the other Decameron options weren't good. Great location, beautiful beach. Old hotel but comfy room. The worst was the customer service. Staff was in a bad mood and rude at times. Also, we had to wait until 6 pm to check into our room. Manager, please do not reply to our message. We recommend you fix these issues which are mentioned over and over again in reviews online.

Someone recommended this hotel to us so we did follow up that recommendation, unfortunately the reality was the opposite of what we were told. The Islam is absolutely gorgeous but the hotel was so cheap to say it at least, broken tiles, broken roofs the pool was moldy gross, the food less quality compared to a low inn cafeteria. The internet was almost useless. We wouldn’t never recommend this place to anyone