CChaddyD41Title: Fantastic stay at Primus Hotel Xuzhou – clean rooms, great amenities, and wonderful service
Review:
I had a wonderful experience at Primus Hotel in Xuzhou. The rooms are very clean and comfortable, and the overall hotel environment looks great. As soon as you enter, you're greeted with a lovely, pleasant smell, which makes a really nice first impression.
The outside environment is beautiful, with a big pond and a nice, spacious area to walk around. It's perfect for a morning stroll. There's also plenty of space for children to play outside, and they can even feed some of the animals — a lovely touch for families. The hotel also offers small activities like DIY crafts for children, which kept the little ones happily engaged.
The service is outstanding — the staff is very friendly and always quick to help with anything you need. A special mention to Manager Jet, who is very welcoming, helpful, and conducts himself professionally throughout our stay. I also really appreciate that if there's a Chinese holiday during your stay, the hotel will give you thoughtful gifts based on the festival. It's a lovely cultural touch that makes the experience even more special.
The food is another highlight. Everything I tried was high quality and tasted great, whether it was breakfast, dinner, or a snack. The hotel also has a gym and a spa, both of which are very good. Whether you want to stay active or relax, they have you covered.
Overall, Primus Hotel Xuzhou is a very good hotel with a warm and welcoming atmosphere. I would highly recommend it for families, couples, or anyone looking for a relaxing and enjoyable stay.
RRebeccaLupoReally nice hotel, new, clean, great location! The view from the room was really pretty, the laundry room and gym are functional, practical and clean! The shower in the room is really big, the amenities are also good. Love Atour’s toothbrushes 😂
A special big thanks to the staff for their sensibility, comprehension, patience and kindness, it was greatly appreciated. Thank you also for the gifts for our daughter!!! The breakfast is also good, I was really happy about the coffee machine that does cappuccino’s too, a big plus for me. Recommend!
CChunru LiWe spent in total of a week here in the same room. Overall a good experience and would recommend it. Very good location - just across the street from a metro station and easy to get around the city. There's a 24hr store downstairs and a coffee shop just a few meters away. Service was good - the ladies at the reception were helpful with sorting out online delivery packages and our requests for water refills. It should be noted that this hotel has a mixture of smoking and non-smoking rooms, so the smell of cigarettes kinda lingers a bit in the hallways and can be a bit offputting, but thankfully our room was okay. The facilities can be a bit old, there were unknown stains on the shower unit's floor that can't seem to be scrubbed off, and one of the lightbulbs in our room was a bit glitchy which was a bit concerning.
Two suggestions that we want to make are that (1) since the toilet's flush is not that strong, it makes more sense to have a toilet brush or something just in case; (2) it would be good to have more lights that can be manually controlled instead of everything being part of the central control system.
Other than these minor issues everything was great. The cleaning ladies were helpful, although at times a bit too diligent because we once had to reassure them at least 3 times that we didn't need cleaning service for that day. Laundry service was okay.