When we checked in the front staff were efficient and professional. We were delighted to get an upgrade to a suite. Upon entering the room, we were greeted with gaping holes in the sheers. There were flies flying around kitchen, large stains on the couch, filthy lampshades, burned out lights, a bath tub with paint peeling off it. A febreze was plugged in to mask the smell. The coffee pot did not fit the maker and was unusable. We showed the housekeeper and reported to the front desk about the curtains so we wouldn’t be charged at checkout for the damage. We asked the housekeeper for a clean sheet to cover couch so we could sit. No one seems too concerned. At check out, I told the front desk the room was deplorable. The lovely lady contacted her manager and I emailed the photos to them. They did refund my money for the night. I did not hear from management, in which I thought would have been respectful.
Very clean and very comfortable bed. If the room has spare blanket for someone to add on. It will be the best. Also, I do not have extraordinary expectation so breakfast is so far acceptable.
Staff at restaurant were very friendly, hotel staff also quite friendly. We stayed 3 nights, had all the amenities we needed- pool, parking, refrigerator etc. We would have liked a space to sit outside but we hung out at the restaurant and pool while we were having downtime at the hotel. I would recommend that the carpets on the 3 rd floor be replaced. There is some type of smell happening there. The room itself did not smell, we were opposite the highway side of the building with a nice green wall outside our window. Air conditioning was nice but too loud to leave on to sleep. My only real complaint would be lack of a kettle for tea, but the hot water on the cooler in the lobby worked ok. Family of 4 travelling to visit Cultus Lake, Harrison, a trip into Vancouver to see a musical production & family. Hotel was a good value for the rates and I would stay here again.