Book two bedrooms with 1 double bed and two single bed from Trip’s app and paid in advance. However when arrived there I found that the two bedrooms unit only had two double beds in each room. Contacted the Manager and was given another unit with two single beds in another room but I was told that I only booked for two adults and not three and a child. I was asked to pay extra AUS $60.00 for the our stay. Not very happy with this arrangement and request that you give me Credit for the the amount I had to pay for my future booking. Please advise . Thanks
The check-in process was very simple, and the information provided to us covered everything that we needed to know.
There was adequate room for us to park our SUV, and the surrounding area was nicely covered in suitable plants.
While our chalet was adjacent to others, there was good privacy and sound isolation - we were never disturbed by any sounds of other people staying.
Being adjacent to the beach, there was a pleasant background sound of the waves breaking on the beach. Beach access was available nearby.
WiFi Internet access was included, and worked seamlessly. The chalet had a well-equiped kitchen, a full-sized fridge and good cooking facilities.
When it was time to checkout, this process was equally simple.
In summary, we enjoyed everything provided and found nothing lacking that we needed.
Hotel room was big and cozy. Location of hotel was good. There was Coles and McDonald's within walking distance. Restaurant onsite served a variety of food but is open only for dinner.
We were assigned to cottage 9 during our recent stay. The car porch rather on the down slope is difficult for me, a Singaporean to park there upon check-in. Observed there were other cottages available.
The villa was clean. Location excellent.
The villas have all the required amenities. The villas need a spruce up / refresh and maintenance works to bring them up to a better standard.
Great location at the heart of Albany, I drove so everywhere accessible, next door is a French patisserie, beautiful food and place.
Good public parking, limited private parking (so dense I must give praise to those who parked).
Despite the older infrastructure, it is well maintained and clean. I like how they ask for feedback.
Good free pancake breakfast, coffee and first 2 slices free.
Receptionist is live in, made it an easy check in at my late arrival.