We booked our first ever stay in Paris at this property and everything from calling with questions to the stay to checking out was perfect! Their customer service is EXCELLENT!!! The staff were all very helpful and spoke great English as well! The moment our Uber pulled up at the front door, two door staff dressed perfectly, started removing our luggage and another staff member met us at the door to walk us to the check-in counter. Emma, the lady who checked us in was flawless at checking us in! I’ve never experienced such a thorough check-in process, which included describing amenities, the property, welcoming me and acknowledging my status, and then actually taking us up the elevator and to our room to ensure we were happy with the room – This was OUTSTANDING service!!! The concierge staff is friendly and was very helpful during our stay, providing great suggestions for food and handling other questions we had, such as how to best handle the train we needed to take, etc. The location of this hotel is perfectly walkable and is an equal distance to the Eiffel Tower or the L'arc de Triomphe. It’s a block from the Avenue des Champs-Élysées. We only needed to use Uber to get to an area a few miles away, but otherwise, we walked everywhere. The room was very comfortable, perfectly adorned and nicely embellished with great attention to detail… including the mosaic tile in the bathroom! Everything was clean and spotless and stayed that way throughout our stay with housekeeping taking care of it daily and offering turndown service. Such an excellent stay was had here, we will definitely stay here when returning to Paris!!
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