This hotel was pretty good in many areas, but let itself down in a couple of minor things. The tamarind juice and cold towels on arrival were certainly very welcome. The reception staff are all friendly and very helpful. A mistake was made with our room allocation, which the lovely Kushani soon recognised and then upgraded us as an apology - all dealt with very swiftly. So, our suite was lovely. Very spacious and tastefully decorated/furnished with beautiful views across the lawns to the sea. The beds were comfortable and we were delighted to be able to use Netflix & YouTube in our room. The pool was absolutely divine and the morning aqua sessions were very enjoyable. We found, on a half board tariff, that the food was inconsistent. Some days it would be very good and others not so much. Of course the Sri Lankan food is quite spicy, and there was a fair amount of choice if you didn’t want spicy food, so we definitely didn’t go hungry, but often we found the meat was very poor quality, gristly and chewy. We avoided meat for most of our trip. The evenings would always see a little entertainment taking place outside the dining area - always very pleasant music or singing. The spa was ok, not the best ever as it was a little on the expensive side, but the ladies in the spa were lovely and very skilled. Overall I think the hotel went above and beyond to attempt to make our stay an amazing one, if the food had been better I’d have awarded a higher rating. That, and the intimidating men, waiting at the beach gate/fence, trying to hard sell things (trips/souvenirs etc) to us - really the hotel should move them on.
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