ผู้เข้าพัก
25 กุมภาพันธ์ 2024
Our experience with Beaches was incredibly disappointing. We made a reservation at this bed and breakfast through ***********, clearly stating our late check-in time of 11:30pm due to work commitments. Despite our booking being accepted and payment processed, the host called us at 5pm asking about our arrival time. When we reiterated our check-in time, they informed us that they close at 10pm and couldn't accommodate us, leaving us to find last-minute alternative lodging with two young children in tow. Furthermore, the following morning, when we went for the promised breakfast, we found the doors locked, had no response to our calls, and were left waiting outside. Despite all this, we still had to attend a business meeting without having had any food for ourselves or our children. Throughout our stay, we encountered cleanliness issues, including finding hair in our food and cups not properly cleaned. When we raised these concerns with the host, they became defensive and uncooperative, refusing to acknowledge the problems and even resorting to evicting us from the property. In addition to the poor service and cleanliness, we also faced discriminatory behavior from the host, making derogatory remarks and displaying racist attitudes. This treatment was unacceptable and led us to leave the property prematurely. Despite all the evidence we gathered, the owner falsely denied our stay to *********** and refused any refund. This entire ordeal has been highly distressing, and we are now pursuing an official complaint against Beaches for their unacceptable behavior and lack of professionalism.
แปล