Residence Inn Paducah

There is much more wrong than right with this location. 1. The elevator is out of order and apparently it’s been out a while. They have a laminated sign on it. 2. The orange juice dispenser is out of order - sorry. 3. The showers are rusty and not in good condition. We had two, and I heard a man at the check out counter discuss his faulty shower. He got Bonvoy credit, I didn’t bother. 4. The pool was completely drained - sorry about the inconvenience. 5. The couch was covered in milk stains. I hope it was milk. 6. The black out curtains were attacked by wolverine. 7. The breakfast bar was weak. The coffee and tea support was bad. The front desk was very friendly. This is a hard pass for future visits. Plus we only get 1/2 our Bonvoy points for suffering through a terrible Residence Inn stay.

I arrived here with my company members while on tour with The Kennedy Center. The day before we arrived, we checked the reviews and was a bit concerned but were hoping for the best. My stage manager saw that people were saying the elevator didn't work so she called ahead and it was confirmed that the elevator was indeed still broken. That was an inconvenience but a minor one so we checked in. We arrived and they had a case of bottled water for us which I thought was nice. We were accommodated by being placed on the 1st and 2nd floors only with the gentleman at the front desk having to help lug our heavy luggage up the stairs (I felt bad that they even had to do that). I was placed on the first floor. Walking in the hallway on the first floor there was a heavy smell similar to what you would smell from exterminator’s spray but I just ignored that. Upon arriving at my room, I immediately went to check for hot water in the shower since I saw a number of reviews that mentioned not having hot water. When I walked into the bathroom there was a plastic shower liner that was crumbly, torn, and molded/mildewed. I was willing to just ask for a new curtain but I ran the shower for 10min and the water never got above barely luke warm. I went to the front desk and explained to the gentleman and the manager, Melanie Myers and kindly asked for another room with a clean shower curtain and hot water. They said they would have to put me on the 3rd floor and I said that was ok as long as I had hot water and a new liner. They gave me keys to check the room before I moved my things. I went to that room and the shower curtain was also mildewed but the hot water worked so I was going to just take it. I took a further look around the room and saw that the couch had a burn mark. The room did not smell like smoke but in front of the couch I stepped on what I thought was lint only to find out it was a small pile of ash so the carpet had obviously not been cleaned (not to mention the plethora of stains on the old carpet). I was willing to just deal with it because I didn’t want to risk not having hot water. I returned to the desk to let them know about the burn in the couch and the ash just to say that I didn’t want to be held responsible but I wasn’t making a big deal. I just again asked for a new shower liner. They apologized and again offered me a new room so reluctantly I went up with the gentleman to check the room next door. This room smelled strongly of movie popcorn butter somehow. Whatever the scent was, it was making me nauseous. The shower curtain was actually clean and the hot water worked but I couldn’t take the smell so I asked to keep the 2nd room and just have the shower liner replaced because at least there was no smell. I just wanted them to be aware that I didn’t damage the couch.The gentleman went to look for a clean shower liner but couldn’t find one so he took the one from next door and put that up. I tried to settle in but kept noticing things wrong a

No working elevator, no hot water, bathroom sink was stopped up, bathtub dripped all night, coffee wasn’t hot at breakfast, staff at counter both check in and checkout pretty much non existent.

The property is convenient to the Interstate so we thought it would be a good stop. I reserved a king room online. The parking lot was so dark that we parked next door at an adjacent hotels lot because we thought our vehicle would be safer in the better light. The front desk clerk was pleasant and quick to check me in. It wasn’t until I was checked in that I was informed that the elevator was broken. We lugged all our belongings up the stairs to our room. Inside we found dirty towels and an unmade bed! Back at the front desk the agent was apologetic and gave me an “upgrade”. The second room had a weird odor and a television that didn’t work. I called the front desk to ask for the TV to be fixed. We returned from dinner to a TV that still didn’t work. Very frustrating.

I cannot believe that Marriott allows this property to be in such disrepair. 1. The elevator was broken throughout my stay, so I had to lug my suitcases up and down the stairs as all the rooms on the bottom floor were taken. No offer of a discount, points, help with bags, etc. upon checking in. 2. No hot water - literally none. If you let the water run for 10-15 minutes the shower will be lukewarm at best. I had to wash my face in the kitchen sink because the water in the bathroom sink never got above icy cold. I stayed at this property several months ago with a similar issue and understood that it was a temporary issue with the water on that one floor that was being fixed. Apparently, that was untrue. Also, the shower curtain is shorter than the shower curtain rod, so even if you do manage to get lukewarm water, it’s still a cold shower because you basically have 1/4 of the shower open to the air. 3. Keys become deactivated on a whim. While trying to enter the side entrance to lug all my belongings up the stairs, my key became deactivated and I had to go to the front desk to get a new key. This happened twice during my two night stay. 4. Unclean - the bottom of the shower curtain was covered in some kind of stain, so I didn’t even feel comfortable showering with the curtain inside the tub area, so water of course got everywhere. I am shocked that Marriott would allow one of its properties to remain in this condition. The whole thing should be closed and renovated.

Arrived at hotel, checked in to front desk. Then I found out that there elevator was out of service. It would have been nice for a phone call or email letting me know this issue. Then we get into the room to find out that the pull out sofa was boarded up, no phones in the room, so I had to walk back downstairs to let the know that, so the give me a roll away in place of it but still wasn’t accommodating. The floors were extremely thin, you could hear the people above us walking and stomping. Will not stay there again.

Quick stop to sleep while traveling from Chattanooga to the Twin Cities. Friendly staff and delicious breakfast. Will stay again.

You will not find better employees at any other hotel! Friendly and very helpful! The hotel needs some updating, though. Have stayed here before and will stay here again! Especially like having a full kitchen. Very clean room and comfy bed.

This wasn't an awful hotel but they could make some improvements. Our dishwasher was full of food and i had to pick glass out of it so someone clearly failed to check that and the kitchen sink hot water worked intermittently. The couches were dirty as were some of the linens. They had some roofers there who weren't following proper safety protocol, they should have blocked off any areas they were working because they were just throwing stuff off the roof onto the ground right where one of the entrance / exits were on the side of the building. We had no idea they were up there (on that side) until stuff started falling down. We'd likely stay again provided they improve housekeeping. The staff, especially maintenance, were all extremely friendly and helpful.